German Support Specialist - Lisbon

speakit; Lisboa; On-site; EUR 13,943 - 16,701; Full time

Benefits offered by this job

Private health insurance

Performance bonus

Free language lessons

Equipment provided

Job summary

A global tech support firm is looking for a passionate German Speaking Support Specialist to provide top-tier service to customers. The role is fully remote from Portugal and offers competitive compensation, private health insurance, and opportunities for career advancement. Ideal candidates will have excellent communication skills in English and strong problem-solving abilities in a back-office environment.

Qualifications

• Flawless communication skills in English, both written and oral.
• Ability to work efficiently in sensitive information environments.
• Proven ability to work independently with minimal supervision.
• Interest in self and team KPIs.

Responsibilities

• Support customers with online orders throughout the journey.
• Handle sensitive customer and client information following PCI and GDPR policies.
• Interact with customers and other internal departments to improve customer experience.

Skills

Fluent English (C1)

Strong problem-solving skills

Attention to detail

Ability to work under deadline pressure

Team-oriented mindset

Tools

SAP

Job description

Responsibilities

Are you fluent in German and looking for an exciting remote opportunity in Portugal? We are seeking passionate and dedicated professionals to join our international team within the customer support industry. This role offers a chance to work with a world-renowned tech company, providing top-tier service and innovative solutions, all from the comfort of your home in mainland Portugal. If you're ready to bring your language skills and problem-solving abilities to a dynamic team, we want to hear from you!

If you are selected as a German Speaking Support Specialist, you would be responsible for the tasks below:

• Support to customers’ online orders, throughout the whole journey (eg. delivery management, shipping investigations, returns, payment transactions, refunds, inbound/outbound calls and order information review, business related requests).
• Handle very sensitive customer and client information, having to follow the standard PCI and GDPR policies
• You will be interacting with customers, Carriers/Couriers, financial institutions, other Support Specialists, and other internal departments.
• There is a wide range of responsibilities focused on improving the overall customer experience and maintaining the highest customer service standards at all times.
• Quickly and effectively recognize and analyze complex problems and elevate to the dedicated team, if necessary, with the help of the Knowledge Base.
• Team-oriented, combining efforts in achieving the project’s goals.

In order to be selected as a German Speaking Support Specialist, you must have the requirements below:

• Flawless communication skills, proficient (both written and oral) in English (C1)
• Ability to work in a sensitive and classified information environment is an advantage
• Ability to work quickly and efficiently under deadline pressure.
• Very good accuracy and attention to detail, understanding that small details can make the
• biggest difference.
• Proven ability to work and make decisions with minimal supervision.
• Proactively utilize strong problem-solving skills to deliver customer-focused solutions.
• Working in a back-office environment with customer satisfaction in mind
• Excellent written and verbal communication skills
• Interest in self and team KPIs – focusing on what can be done instead of what cannot be.
• Knowledge of SAP and Back-Office work is an advantage; otherwise, we can help with that.
• As this job is directly related to order volume, flexibility is required and will occasionally involve overtime work.
• Extraordinary teammate, thriving in an environment where camaraderie matters.

Benefits

• Fully remote position to work from home in Lisbon.
• Equipment provided by the company.
• Private health insurance from first day.
• Salary: 1373 euros gross per month (12 payments per year) including allowances.
• Performance bonus.
• Free language lessons.
• Working hours: 8h per day, 5 days per week from 7 am to midnight rotational.
• Opportunities of career progression after 6 months.
• Relocation package: refund of the flight ticket after 6 months.
• Multicultural work environment.