Technical Support Advisor - French Speaker

Cross Border Talents; Porto; Ibrido; EUR 24.000 - 38.000; Tempo pieno

Descrizione del lavoro

Cross Border Talents in Porto, Portugal, is seeking a Technical Support Advisor to join our team in a hybrid role. You will diagnose technical issues and guide customers through fixes with clear, jargon-free explanations, emphasizing patience and accuracy.

In this fast-paced, customer-facing position, you will log resolutions, escalate to the appropriate teams when needed, and ensure smooth handoffs for the next engineer.

Competenze

• Fluent French and English at B2 level
• Ability to stay organized across multiple cases
• Clear, professional communication, written and verbal

Mansioni

• Log resolutions clearly so the next agent starts from zero
• Escalate beyond first-line to the right team
• Walk customers through fixes step by step, without jargon
• Diagnose technical issues reported by customers

Conoscenze

Communication

Organizational skills

Customer facing

Troubleshooting

Descrizione del lavoro

Location: Porto, Portugal
Work Model: Hybrid

A well-established company in Porto is expanding and looking to bring on a Technical Support Advisor.

You'll be diagnosing issues and walking customers through solutions - patience and clear explanations matter more than jargon here.

Your Responsibilities

• Log resolutions clearly so the next person doesn't start from zero
• Escalate anything beyond first-line scope to the right team
• Walk customers through fixes step by step, without jargon
• Diagnose technical issues reported by customers

Requirements

• French: Fluent | English: B2
• Able to stay organized when handling multiple cases at once
• Comfortable in a fast-moving, customer-facing role
• Clear, professional communication style, written and verbal

We work with employers across several European markets, so even if this particular role isn't a perfect match, it's worth staying in touch.