Customer Support Representative - French Speaker (Hybrid, from 30 Oct)

Cross Border Talents; Porto; Hybrid; EUR 18,000 - 24,000; Full time

Job summary

Cross Border Talents in Porto, Portugal, is hiring a Customer Support Representative for a hybrid role. You’ll be the first point of contact for customers, requiring patience and clear communication.

Strong French and English skills and the ability to learn new internal systems are essential. You’ll handle multiple cases with organization and professionalism, contribute to a collaborative team, and know when to escalate issues when needed.

Qualifications

• Fluent French required; English at least B2.
• Tech-savvy and able to learn internal systems quickly.
• Clear and professional written and verbal communication.
• Able to juggle multiple cases while staying organized.

Responsibilities

• Resolve issues efficiently without compromising quality.
• Keep internal systems and case notes accurate and up-to-date.
• Contribute to a supportive, collaborative team environment.
• Know when to escalate vs. resolve directly.

Skills

French proficiency

English proficiency

Communication skills

Organizational skills

Job description

Location: Porto, Portugal
Work Model: Hybrid

We're recruiting a Customer Support Representative for a growing team in Porto, Portugal.

You'd be the first person customers reach when something needs sorting out - the role rewards patience and clear communication.

Your Responsibilities:

• Resolve issues efficiently without cutting corners on quality
• Keep internal systems and case notes accurate and current
• Contribute to a supportive, collaborative team environment
• Recognize when something needs escalating versus resolving directly

Requirements:

• French: Fluent | English: B2
• Reasonably tech-comfortable - happy learning new internal systems
• Able to stay organized when handling multiple cases at once
• Clear, professional communication style, written and verbal

This is one of several openings we're currently recruiting for in Portugal - worth asking what else might fit if this one isn't quite right.

We work with international employers across multiple markets to connect multilingual candidates with roles that fit. Support is available throughout the process, from application to onboarding.