Technical Support Advisor - French Speaker (Hybrid, from 06 Nov)

Cross Border Talents; Porto; Hybrid; EUR 18,000 - 28,000; Full time

Job summary

Cross Border Talents in Porto, Portugal is seeking a Technical Support Advisor for a hybrid role. The ideal candidate is fluent in French and comfortable explaining technical fixes to non-technical users.

You will stay updated on product changes, spot recurring issues, and escalate beyond first-line support as needed. You should communicate clearly, manage multiple cases, and stay organized in a fast-paced environment.

Qualifications

• French fluency and English at B2 level.
• Clear, professional communication style.
• Tech-savvy and willing to learn internal systems.
• Ability to stay organized with multiple cases.

Responsibilities

• Spot recurring issues and flag them upstream.
• Stay current on product changes that affect common issues.
• Escalate anything beyond first-line scope to the right team.
• Balance thoroughness with keeping resolution times reasonable.

Skills

French

English (B2)

Communication

Tech-savvy

Multitasking

Job description

Location: Porto, Portugal
Work Model: Hybrid

This Technical Support Advisor opening in Porto, Portugal is a good fit for someone who's fluent in French and ready for a new challenge.

Good fit for someone who likes untangling technical problems and can explain the fix in plain language to someone non-technical.

Your Responsibilities

• Spot recurring issues and flag them upstream
• Stay current on product changes that affect common issues
• Escalate anything beyond first-line scope to the right team
• Balance thoroughness with keeping resolution times reasonable

Requirements

• French: Fluent | English: B2
• Clear, professional communication style, written and verbal
• Reasonably tech-comfortable - happy learning new internal systems
• Able to stay organized when handling multiple cases at once

We work with employers across several European markets, so even if this particular role isn't a perfect match, it's worth staying in touch.