Customer Support Representative - French Speaker (Hybrid, from 13 Nov)

Cross Border Talents; Porto; Hybrid; EUR 12,000 - 18,000; Full time

Job summary

Cross Border Talents in Porto seeks a Customer Support Representative for the French market. You’ll be the first point of contact for customers, handling inquiries via phone, chat, and email.

The role rewards patience and clear communication; you will escalate when needed and maintain accurate case notes in internal systems. EU-work eligibility required, hybrid Porto arrangement, French fluency and English B1 expected.

Qualifications

• Fluent French language skills required.
• English level B1 or higher.
• Some customer-facing experience is a plus.
• EU work eligibility (citizenship, permit, or equivalent) required.

Responsibilities

• Recognize when escalation is needed versus direct resolution.
• Keep internal systems and case notes accurate and current.
• Respond to customer questions across phone, chat, and/or email.
• Resolve issues efficiently without cutting corners on quality.

Skills

French fluency

English B1

Customer-facing

Job description

Location: Porto, Portugal
Work Model: Hybrid

We're working with an employer in Porto to fill a Customer Support Representative position for their French market.

You'd be the first person customers reach when something needs sorting out - the role rewards patience and clear communication.

Your Responsibilities:

• Recognize when something needs escalating versus resolving directly
• Keep internal systems and case notes accurate and current
• Respond to customer questions across phone, chat, and/or email
• Resolve issues efficiently without cutting corners on quality

Requirements:

• French: Fluent | English: B1
• Some prior customer-facing experience is a plus, though not essential
• Eligible to work in the EU (citizenship, valid permit, or equivalent)
• Reasonably tech-comfortable - happy learning new internal systems

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We work with international employers across multiple markets to connect multilingual candidates with roles that fit. Support is available throughout the process, from application to onboarding.