Technical Support Advisor - French Speaker (Hybrid, from 02 Nov)

Cross Border Talents; Porto; Hybrid; EUR 21,000 - 30,000; Full time

Job summary

Cross Border Talents in Porto, Portugal is seeking a French-speaking Technical Support Advisor to join a hybrid team based in Porto. You will diagnose issues, explain fixes in plain language to non-technical users, and stay updated on product changes.

This fast-moving, customer-facing role requires fluency in French and strong English, the ability to juggle multiple cases, and a commitment to guiding customers from application to onboarding.

Qualifications

• Fluent French language is required to support customers.
• Proficient English (B2) for communication with teams and users.
• Experience in fast-moving, customer-facing roles helps credibility.

Responsibilities

• Diagnose technical issues reported by customers.
• Stay current on product changes that affect common issues.
• Follow up to confirm a fix actually solved the problem.
• Walk customers through fixes step by step, without jargon.

Skills

French: Fluent

English: B2

Customer-facing

Job description

Location: Porto, Portugal
Work Model: Hybrid

A French-speaking Technical Support Advisor is needed for a team based in Porto, Portugal.

Good fit for someone who likes untangling technical problems and can explain the fix in plain language to someone non-technical.

Your Responsibilities:

• Diagnose technical issues reported by customers


• Stay current on product changes that affect common issues


• Follow up to confirm a fix actually solved the problem


• Walk customers through fixes step by step, without jargon

Requirements:

• French: Fluent | English: B2


• Right to work in the country without sponsorship required


• Comfortable in a fast-moving, customer-facing role


• Able to stay organized when handling multiple cases at once

We keep candidates updated at each stage rather than leaving you guessing after you apply.

We work with international employers across multiple markets to connect multilingual candidates with roles that fit. Support is available throughout the process, from application to onboarding.