French-Speaking Tech Support Advisor - On-Site

Cross Border Talents; Porto; On-site; EUR 24,000 - 32,000; Full time

Job summary

Cross Border Talents is seeking a Technical Support Advisor in Porto to support the French market. You will diagnose issues and walk customers through solutions, with patience and clear explanations.

Log resolutions for future agents, escalate non-first-line tasks to the right team, and stay organized while handling multiple cases in a fast-paced environment. This on-site role requires fluent French and at least B2 English and the right to work in Portugal.

Qualifications

• Fluent in French and English at least at B2 level.

Responsibilities

• Spot recurring issues and flag them upstream
• Walk customers through fixes step by step, without jargon
• Log resolutions clearly so the next person doesn't start from zero
• Escalate anything beyond first-line scope to the right team

Skills

French (Fluent)

English (B2)

Job description

Cross Border Talents is seeking a Technical Support Advisor in Porto to support the French market. You will diagnose issues and walk customers through solutions, with patience and clear explanations.

Log resolutions for future agents, escalate non-first-line tasks to the right team, and stay organized while handling multiple cases in a fast-paced environment. This on-site role requires fluent French and at least B2 English and the right to work in Portugal.