Technical Support Advisor - French Speaker (On-Site)

Cross Border Talents; Porto; On-site; EUR 24,000 - 32,000; Full time

Job summary

Cross Border Talents is seeking a Technical Support Advisor in Porto to support the French market. You will diagnose issues and walk customers through solutions, with patience and clear explanations.

Log resolutions for future agents, escalate non-first-line tasks to the right team, and stay organized while handling multiple cases in a fast-paced environment. This on-site role requires fluent French and at least B2 English and the right to work in Portugal.

Qualifications

• Fluent in French and English at least at B2 level.

Responsibilities

• Spot recurring issues and flag them upstream
• Walk customers through fixes step by step, without jargon
• Log resolutions clearly so the next person doesn't start from zero
• Escalate anything beyond first-line scope to the right team

Skills

French (Fluent)

English (B2)

Job description

Location: Porto, Portugal
Work Model: On-Site

We're working with an employer in Porto to fill a Technical Support Advisor position for their French market.

You'll be diagnosing issues and walking customers through solutions - patience and clear explanations matter more than jargon here.

Your Responsibilities:

• Spot recurring issues and flag them upstream
• Walk customers through fixes step by step, without jargon
• Log resolutions clearly so the next person doesn't start from zero
• Escalate anything beyond first-line scope to the right team

Requirements:

• French: Fluent | English: B2
• Able to stay organized when handling multiple cases at once
• Right to work in the country without sponsorship required
• Comfortable in a fast-moving, customer-facing role

We keep candidates updated at each stage rather than leaving you guessing after you apply.

We work with international employers across multiple markets to connect multilingual candidates with roles that fit. Support is available throughout the process, from application to onboarding.