Technical Product Specialist (French-Speaking) - Digital Ads

Concentrix; Lisboa; Presencial; EUR 30 000 - 45 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary (base and additional bonuses)

Full paid training

Career development programs

Resumo da oferta

Concentrix is seeking a Technical Product Specialist (French-Speaking) in Lisbon, Portugal. This role involves troubleshooting client advertising products and enhancing user experience while ensuring high customer satisfaction.

Candidates must be fluent in French and English, hold a degree in Marketing or a related field, and have experience in digital marketing and paid campaign management. The position offers competitive salary and full training.

Qualificações

• Excellent verbal and written communication in French and English.
• Experience in contact centres or service programs for advertising tech.
• Familiarity with social media products and basic digital advertising understanding.

Responsabilidades

• Enhance service and improve overall user experience.
• Handle end-to-end product troubleshooting.
• Drive customer satisfaction metrics and service quality.
• Collaborate with technical specialists to educate advertisers.

Conhecimentos

Fluent in French (C1)

Fluent in English (B2)

Experience in digital marketing

Experience in paid campaign management

Ability to work independently and in a team

Formação académica

Degree in Marketing or related field

Descrição da oferta de emprego

Job Title

Technical Product Specialist (French‑Speaking) – Digital Ads

Location

Lisbon, Portugal (On‑site)

Responsibilities

• Take an active role in continuously seeking initiatives to enhance service and improve overall user experience.
• Handle end‑to‑end product troubleshooting and customer support for client advertising products across email and chat channels.
• Own and drive query resolution through collaboration with Product Operations & Engineering groups for all types of generic, technical or product queries.
• Drive overall customer satisfaction metrics, ensuring service quality through case journey and providing regular updates across touch points.
• Drive adherence to service levels across channels and achieve best‑in‑class productivity, impacting resolution times for end customers.
• Partner with in‑house technical specialists to educate advertisers on product features and common issue types.

Qualifications

• Fluent in French (C1) written and verbal.
• Fluent in English (B2) written and verbal.
• Degree in Marketing or a related field.
• Experience in digital marketing.
• Experience in paid campaign management (mandatory).
• Experience in a contact centre or service program for an advertising‑tech company.
• Ability to work both as a team member and independently.
• Familiarity with social media products and a basic understanding of digital advertising.

Benefits

• Competitive salary (base and additional bonuses).
• Central location in Lisbon, Portugal.
• Referral bonus opportunities.
• Full paid training on the company and the project.
• Career development programs.

Employment Details

This role is offered by Concentrix.

Equal‑Opportunity Employer

Concentrix is an equal‑opportunity employer. We are committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to Work

Only applicants legally authorized to work in Portugal will be considered.