German Technical Product Specialist | Digital Ads - Lisbon

Speak It; Lisboa; Presencial; EUR 32 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Central location in Lisbon

Full training

Career development programs

Private health insurance after 6 meses

Meal allowance

Relocation package

Accommodation provided

Resumo da oferta

Speak It in Lisbon, Portugal is hiring a German Technical Product Specialist for Digital Ads. The role is on-site, focusing on supporting client advertising products and ensuring adherence to guidelines while driving service improvements.

You will receive comprehensive training, cutting-edge technologies, and internal leadership development opportunities as part of a growing organization. Relocation and accommodations may be provided for the right candidate.

Qualificações

• Fluent German (C1) is required.
• Bachelor’s degree in Marketing or related field is required.
• Experience in Digital Marketing is required.
• Experience in paid campaign management is mandatory.
• Experience in a Contact Centre or Advertising Tech service program is preferred.
• Ability to work in a team and independently.
• Familiarity with social media products and digital advertising is expected.

Responsabilidades

• Proactively seek initiatives to enhance service and user experience.
• Handle and resolve end-to-end product troubleshooting and customer support for advertising products via email and chat.
• Collaborate with Product Operations & Eng to resolve generic or technical queries.
• Maintain and improve Customer Satisfaction metrics across the case journey.
• Ensure adherence to service levels across channels and drive productivity.
• Educate advertisers on product features and common issues with internal specialists.

Conhecimentos

German (C1)

Digital Marketing

Teamwork

Customer support

Formação académica

Marketing degree or related field

Ferramentas

Advertising tech platforms

Paid campaign management tools

Descrição da oferta de emprego

German Technical Product Specialist | Digital Ads - Lisbon

Empresa: Speak It

Tipo de Emprego: Periodo Integral

Location: Lisbon, Portugal

If you’re looking to grow and be inspired, as a Technical Support Digital Ads in Lisbon, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.

You will receive all the training needed, cutting-edge technologies, and the continuing support you’ll need to succeed. About 80% of the managers and leaders have been promoted from within! That’s why our client offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

Responsibilities

• From the beginning, you will take an active role in continuously seeking for initiatives to enhance service and improve the overall user experience.
• Handle and resolve end to end product troubleshooting and customer support for our client advertising products, on case volumes across email and chat channels
• Own and drive query resolution through collaboration within house Product Operations & Eng groups to resolve all types of generic, technical or product queries
• Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points
• Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer
• Partner with inhouse technical specialists to educate advertisers on product features and common issue types

Requirements

• Are fluent, verbal and written in German (C1)
• Have a degree in Marketing or related field
• Have experience in Digital Marketing
• Have experience on paid campaign management (mandatory)
• Have experience in a Contact Centre, Service program for any Advertising Tech company
• Have the ability to work as a team member, as well as independently
• Are fluent with any social media products usage and basic understanding of digital advertising

Benefits

• Competitive salary (base and additional bonuses)
• Central location in Lisbon, Portugal
• Full paid training on the company and the project you’ll be working on
• Career development programs, specialized courses, and language classes
• Free private health insurance after 6 months.
• Meal allowance
• Relocation package: Refund of the initial flight ticket / transport to Lisbon.
• Accommodation provided by the company.