English Technical Product Specialist | Digital Ads - Lisbon

Speakitjobs; Lisboa; Presencial; EUR 23 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Full paid training

Career development programs

Language courses

Free private health insurance after 6 

Meal allowance

Accommodation provided

Resumo da oferta

Speakitjobs is hiring a Technical Support Digital Ads specialist in Lisbon, Portugal, on-site. You will support clients across social media areas, ensuring adherence to guidelines and driving service improvements.

Training is provided along with access to cutting-edge technologies. The company promotes internal growth, with management and leaders often promoted from within.

Qualificações

• Fluent English, both written and verbal (C1)
• Experience in Digital Marketing
• Experience managing paid campaigns (mandatory)
• Experience in a Contact Centre or Advertising Tech service
• Ability to work well in a team and independently
• Familiarity with social media products and digital advertising

Responsabilidades

• Proactively seek initiatives to enhance service and user experience
• Handle end-to-end product troubleshooting and customer support for advertising products via email and chat
• Collaborate with Product Operations & Eng groups to resolve queries
• Maintain high customer satisfaction and provide regular updates across touchpoints
• Ensure SLA adherence and drive productivity and issue resolution times
• Educate advertisers on product features and common issues with in-house specialists

Conhecimentos

Fluent English

Digital Marketing experience

Paid campaign management

Contact centre experience

Team player

Social media platforms

Formação académica

Degree in Marketing or related field

Descrição da oferta de emprego

If you’re looking to grow and be inspired, as a Technical Support Digital Ads in Lisbon, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.

You will receive all the training needed, cutting-edge technologies, and the continuing support you’ll need to succeed. About 80% of the managers and leaders have been promoted from within! That’s why our client offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

Responsibilities

As a Technical Support Digital Ads, you will:

• From the beginning, you will take an active role in continuously seeking for initiatives to enhance service and improve the overall user experience.
• Handle and resolve end to end product troubleshooting and customer support for our client advertising products, on case volumes across email and chat channels
• Own and drive query resolution through collaboration within house Product Operations & Eng groups to resolve all types of generic, technical or product queries
• Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points
• Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer
• Partner with inhouse technical specialists to educate advertisers on product features and common issue types

Requirements

• Are fluent, verbal and written in English (C1)
• Have a degree in Marketing or related field
• Have experience in Digital Marketing
• Have experience on paid campaign management (mandatory)
• Have experience in a Contact Centre, Service program for any Advertising Tech company
• Have the ability to work as a team member, as well as independently
• Are fluent with any social media products usage and basic understanding of digital advertising

Benefits

On offer

In this role, we offer benefits that help you support your unique lifestyle:

• Competitive salary (base and additional bonuses)
• Only applicants currently living in the Lisbon area will be considered
• Central location in Lisbon, Portugal
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses, and language classes
• Free private health insurance after 6 months.
• Meal allowance
• Accommodation provided by the company.