Technical Product Specialist (Arabic-Speaking) - Digital Ads

Concentrix; Lisboa; On-site; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary with additional bonuses

Central location in Lisbon

Bring-a-friend bonus opportunities

Full paid training

Career development programs

Job summary

Concentrix is looking for a Technical Product Specialist (Arabic-Speaking) to provide technical support for digital ads in Lisbon, Portugal. This role requires proficiency in Arabic and English, a degree in Marketing or related fields, and experience in Digital Marketing and paid campaign management. Responsibilities include troubleshooting product issues, enhancing user experience, and collaborating with technical teams. Join Concentrix for a competitive salary, full training, and career development opportunities.

Qualifications

• Proficient in resolving technical product issues and customer support.
• Experience in a Contact Centre or Advertising Tech company.
• Strong ability to educate clients on product features.

Responsibilities

• Actively seek initiatives to enhance service and user experience.
• Handle end-to-end troubleshooting for client advertising products.
• Drive customer satisfaction metrics and service quality.
• Collaborate with technical specialists to educate advertisers.

Skills

Fluent, verbal and written in Arabic (C1)

Fluent, verbal and written in English (B2)

Experience in Digital Marketing

Experience on paid campaign management (mandatory)

Ability to work as a team member

Fluent with social media products

Education

Degree in Marketing or related field

Job description

Job Title

Technical Product Specialist (Arabic-Speaking) - Digital Ads (Technical Support Digital Ads in Lisbon, Portugal (On-Site))

Responsibilities

• From the beginning, you will take an active role in continuously seeking for initiatives to enhance service and improve the overall user experience.
• Handle and resolve end-to-end product troubleshooting and customer support for our client advertising products, on case volumes across email and chat channels.
• Own and drive query resolution through collaboration within house Product Operations & Eng groups to resolve all types of generic, technical or product queries.
• Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points.
• Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer.
• Partner with inhouse technical specialists to educate advertisers on product features and common issue types.

Qualifications

• Fluent, verbal and written in Arabic (C1).
• Fluent, verbal and written in English (B2).
• Degree in Marketing or related field.
• Experience in Digital Marketing.
• Experience on paid campaign management (mandatory).
• Experience in a Contact Centre, Service program for any Advertising Tech company.
• Ability to work as a team member, as well as independently.
• Fluent with any social media products usage and basic understanding of digital advertising.

Benefits

• Competitive salary (base and additional bonuses).
• Central location in Lisbon, Portugal.
• Bring-a-friend (referral) bonus opportunities.
• Full paid training on the company and the project you'll be working on.
• Career development programs.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Concentrix is an equal-opportunity employer

We’re proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.