Technical Product Specialist (Italian-Speaking) - Digital Ads

Concentrix Portugal; Lisboa; Presencial; EUR 17 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Central location in Lisbon

Bring-a-friend bonus

Full paid training

Career development programs

Resumo da oferta

Concentrix Portugal in Lisbon, Portugal is hiring for a Technical Support Digital Ads role on-site. You will support client social media products, ensure guideline compliance, and contribute to service improvements. The position requires Italian (C1) and English (B2) proficiency, a marketing-related degree, and hands-on digital advertising experience.

We offer training, career development, and a central Lisbon location with opportunities for growth within the organization.

Qualificações

• Fluent in Italian (C1) and English (B2).
• Degree in Marketing or related field required.
• Experience in Digital Marketing and paid campaign management mandatory.
• Experience in a Contact Centre for Advertising Tech is a plus.
• Able to work well in a team and independently.
• Familiar with social media products and digital advertising.

Responsabilidades

• Initiatives to enhance service and improve overall user experience.
• End-to-end product troubleshooting and customer support for advertising products.
• Own and drive query resolution with Product Operations & Eng groups.
• Maintain customer satisfaction metrics and provide updates across touchpoints.
• Ensure service levels across channels and promote productive issue resolution.
• Collaborate with in-house technical specialists to educate advertisers.

Conhecimentos

Italian (C1)

English (B2)

Digital Marketing

Paid campaigns

Teamwork

Formação académica

Degree in Marketing or related field

Descrição da oferta de emprego

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Technical Support Digital Ads in Lisbon, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As a Technical Support Digital Ads, you will:

• From the beginning, you will take an active role in continuously seeking for initiatives to enhance service and improve the overall user experience.
• Handle and resolve end to end product troubleshooting and customer's support for our client advertising products, on case volumes across email and chat channels
• Own and drive query resolution through collaboration within house Product Operations & Eng groups to resolve all types of generic, technical or product queries
• Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points
• Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer
• Partner with inhouse technical specialists to educate advertisers on product features and common issue types

Your qualifications

Concentrix is a great match if you:

• Are fluent, verbal and written in Italian (C1)
• Are fluent, verbal and written in English (B2)
• Have a degree in Marketing or related field
• Have experience in Digital Marketing
• Have experience onpaid campaign management (mandatory)
• Have experience in a Contact Centre, Service program for any Advertising Tech company
• Have the ability to work as a team member, as well as independently
• Are fluent with any social media products usage and basic understanding of digital advertising

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• Competitive salary (base and additional bonuses)
• Central location in Lisbon,Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you.

Concentrix is an equal-opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.