Technical Product Specialist (Turkish-Speaking) - Digital Ads

Minacs; Lisboa; Presencial; EUR 30 000 - 40 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Referral bonus opportunities

Full paid training

Resumo da oferta

Minacs is seeking a Technical Product Specialist (Turkish-Speaking) in Lisbon, Portugal. In this role, you will provide technical support for digital advertising products and enhance user experience through proactive service improvements.

The ideal candidate is fluent in Turkish and English, has a degree in Marketing, and experience in digital marketing and campaign management. You'll also enjoy competitive salary, bonuses, and full paid training.

Qualificações

• Fluent in Turkish and English, both verbal and written.
• Experience in Digital Marketing and paid campaign management.
• Ability to work independently and as a team member.

Responsabilidades

• Support client’s advertising products and enhance user experience.
• Handle product troubleshooting and customer support.
• Drive Customer Satisfaction metrics and service quality.

Conhecimentos

Fluent Turkish (C1)

Fluent English (B2)

Digital Marketing Experience

Paid Campaign Management

Contact Centre Experience

Social Media Product Usage

Formação académica

Degree in Marketing or related field

Descrição da oferta de emprego

Technical Product Specialist (Turkish-Speaking) - Digital Ads

As a Technical Support Digital Ads in Lisbon, Portugal (On-Site) you will support our client’s advertising products and actively participate in service improvements for all users.

What you will do in this role

• From the beginning, you will take an active role in continuously seeking initiatives to enhance services and improve the overall user experience.
• Handle and resolve end‑to‑end product troubleshooting and customer support for our client advertising products across email and chat channels.
• Own and drive query resolution through collaboration within house Product Operations & Engineering groups to resolve all types of generic, technical or product queries.
• Drive overall Customer Satisfaction metrics, ensuring service quality through case journey and providing regular updates across touch points.
• Drive adherence to service levels across channels and achieve best‑in‑class productivity, impacting resolution times for the end customer.
• Partner with in‑house technical specialists to educate advertisers on product features and common issue types.

We’ll be looking for a candidate who...

• Is fluent, verbal and written in Turkish (C1).
• Is fluent, verbal and written in English (B2).
• Has a degree in Marketing or a related field.
• Has experience in Digital Marketing.
• Has experience in paid campaign management (mandatory).
• Has experience in a Contact Centre or Service program for any Advertising Tech company.
• Has the ability to work as a team member, as well as independently.
• Is fluent with any social media product usage and has a basic understanding of digital advertising.

What’s in it for you

• Competitive salary (base and additional bonuses).
• Central location in Lisbon, Portugal.
• Bring‑a‑friend (referral) bonus opportunities.
• Full paid training on the company and the project you’ll be working on.

Concentrix is an equal‑opportunity employer

We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.