Technical Customer Service Representative – Dutch & English

Cross Border Talents; Lisboa; On-site; EUR 30,000 - 40,000; Full time

Job summary

A leading staffing agency in Lisbon is seeking a candidate for an on-site technical support role. The position involves troubleshooting user issues and guiding customers through various platform tools. Fluency in both Dutch and English, along with strong communication and technical troubleshooting skills, are essential. If you thrive in a dynamic environment and enjoy solving problems, this role may be for you.

Qualifications

• Fluency in both Dutch and English is required.
• Strong technical troubleshooting abilities are essential.
• Excellent communication and problem-solving skills are a must.

Responsibilities

• Provide technical support for users of the search engine.
• Troubleshoot user issues and present solutions.
• Guide customers through tool features and documentation.
• Maintain accurate records of support interactions.

Skills

Fluency in Dutch

Fluency in English

Technical troubleshooting skills

Communication skills

Problem-solving abilities

Job description

Location: Lisbon

Work Model: On-Site

Schedule

• Monday – Friday: 08:00 – 20:00 (rotational)
• Saturday & Sunday: 08:00 – 17:00
• 2 rotational days off

Responsibilities

• Provide technical support for search engine users
• Troubleshoot user issues and provide solutions
• Guide customers through platform tools and features
• Maintain accurate documentation of support interactions

Requirements

• Fluency in Dutch and English
• Strong technical troubleshooting skills
• Excellent communication and problem-solving abilities
• Comfortable working in a dynamic environment