English and Dutch-speaking Customer Support Lisbon

Global Crest Solution; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Job summary

Global Crest Solution is hiring a Dutch Customer Support Agent in Lisbon for an on-site role within a global digital services project. You will handle inquiries, provide answers, and guide users to solutions while upholding high service standards.

The ideal candidate speaks fluent English and Dutch, is a local resident in Lisbon, Portugal, and thrives in an international team. The position offers language and performance bonuses and a path to hybrid work after the first three months.

Qualifications

• Fluency in English.
• Fluency in Dutch.
• Must be a local candidate in Lisbon, Portugal.

Responsibilities

• Handle inbound customer calls, addressing a wide range of inquiries including sales, after-sales, product information, and delivery-related questions.
• Provide effective technical troubleshooting using diagnostic tools, guiding customers through solutions or escalating complex issues when necessary.
• Assist with order and delivery issues, warranties, refunds, and replacements, ensuring accurate information and timely resolution.
• Maintain detailed and accurate records of customer interactions in English within the CRM system.
• Offer product recommendations and support purchase decisions, contributing to a positive sales experience.

Skills

Fluency in English

Fluency in Dutch

CRM system

Tools

CRM system

Job description

• Job Title: Dutch Customer Support Agent
• Location: Portugal, Lisbon
• Work Model: On-site
• Starting Date: 21 October 2026

Dutch Customer Support | Digital Services Project

Position Details

• Job Title: Dutch Customer Support Agent
• Location: Portugal, Lisbon
• Work Model: On-site
• Starting Date: 21 October 2026

Are you passionate about customer service and enjoy finding solutions to different challenges? Join a global digital services project in Lisbon, where you’ll help users resolve issues, answer questions, and make the most of their online experience.

About The Role

As a Customer Support Agent, you’ll be the first point of contact for users who need assistance with an online platform. Your role will involve answering enquiries, investigating reported problems, and guiding users towards the right solutions while maintaining a high standard of service.

This is an on-site opportunity in Lisbon, offering the chance to work in an international team and develop your skills in the digital services sector.

Key Responsibilities

• Handle inbound customer calls, addressing a wide range of inquiries including sales, after-
• sales support, product information, and delivery-related questions.
• Provide effective technical troubleshooting using diagnostic tools like TechSee, guiding
• customers through solutions or escalating complex issues when necessary.
• Assist with order and delivery issues, warranty claims, refunds, and replacements, ensuring
• accurate information and timely resolution.
• Maintain detailed and accurate records of customer interactions in English within the CRM
• system.
• Offer product recommendations and support purchase decisions, contributing to a positive
• sales experience.

Candidate profile:

Fluency in English

Fluency in Dutch

Must be a local candidate in Lisbon , Portugal

What The Company Offers

• Salary Package: Competitive compensation depending on the candidate's experience and profile.
• Aditional language bonus
• Performance bonus
• They work model will transition to hybrid after the first 3 month..
• Career Growth: The opportunity to build expertise in customer relations and digital platform services.

If you have strong French skills, enjoy assisting people, and want to gain experience in the digital industry, this position could be the right next step for you.