Team Leader, Customer Support (Hybrid & Growth)

Eugenia Talent; Lisboa; Híbrido; EUR 35 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Office space with coffee and snacks

Performance bonuses

Training & learning opportunities

Resumo da oferta

Eugenia Talent is assisting a telecommunications client in Lisbon to hire a Team Leader for a full-time, hybrid role. You will oversee daily team activities and drive quality and productivity KPIs. Requirements include excellent English communication and Italian fluency, customer support experience, and strong time management.

You will mentor the team, handle escalations, and help integrate new systems. The company offers a competitive salary with bonuses, initial training, and a collaborative,

Qualificações

• Excellent communication skills in English and fluency in Italian.
• Experience in customer support.
• Genuine care giver.
• Able to multi-task, proactive and good with time management.
• Strong in phone calls, email writing and social media.

Responsabilidades

• Oversee daily activities of the team members.
• Being able to plan and execute in a fast-paced environment.
• Build and develop the team towards constant improvements on quality and productivity KPIs.
• Provide daily leadership to the team to meet and exceed customer expectations, business targets.
• Respond to escalating issues in a quickly and effectively.
• Support the integration of new systems & processes within teams.

Conhecimentos

English fluency

Italian language

Customer support

Multitasking

Time management

Phone & email comms

Descrição da oferta de emprego

Eugenia Talent is assisting a telecommunications client in Lisbon to hire a Team Leader for a full-time, hybrid role. You will oversee daily team activities and drive quality and productivity KPIs. Requirements include excellent English communication and Italian fluency, customer support experience, and strong time management.

You will mentor the team, handle escalations, and help integrate new systems. The company offers a competitive salary with bonuses, initial training, and a collaborative,