Hybrid Italian Sales & CS Specialist | Growth & Support

Cross Border Talents; Lisboa; Híbrido; EUR 18 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Salary

Bonus

Meal allowance

Transport support

Relocation

Hybrid work

Resumo da oferta

Cross Border Talents is seeking an Italian Sales & Customer Success Expert in Portugal. You will be the first point of contact for clients, delivering timely support across channels and assisting with account setup, verification, and transactions. You’ll troubleshoot issues and communicate clearly to ensure a smooth customer journey.

The role emphasizes strong communication, problem-solving, and a customer-centric mindset, with hybrid work and relocation assistance to support your transition.

Qualificações

• 0–1 year of experience in customer support.
• Strong leadership, analytical and communication skills.
• EU Citizenship or Portuguese Residency Card required.
• Eagerness to learn and grow.

Responsabilidades

• Provide efficient and courteous support through phone, email, live chat, and social media.
• Assist with account setup, login issues, user verification, and transaction support.
• Troubleshoot technical issues and deliver easy-to-understand solutions.
• Handle inquiries with a caring, solution-oriented approach; maintain clear and respectful communication.
• Comply with internal guidelines to ensure service quality and consistency.
• Contribute feedback and ideas to help improve the overall support experience.

Conhecimentos

Customer support

Communication

Leadership

Analytical thinking

Descrição da oferta de emprego

Cross Border Talents is seeking an Italian Sales & Customer Success Expert in Portugal. You will be the first point of contact for clients, delivering timely support across channels and assisting with account setup, verification, and transactions. You’ll troubleshoot issues and communicate clearly to ensure a smooth customer journey.

The role emphasizes strong communication, problem-solving, and a customer-centric mindset, with hybrid work and relocation assistance to support your transition.