(French) Team Leader for a Telecommunications Company (m/f)

Eugenia Talent; Lisboa; On-site; EUR 35,000 - 60,000; Full time

Benefits offered by this job

Hybrid work model

Office space with coffee and snacks

Performance bonuses

Training & learning opportunities

Job summary

Eugenia Talent is assisting a telecommunications client in Lisbon to hire a Team Leader for a full-time, hybrid role. You will oversee daily team activities and drive quality and productivity KPIs. Requirements include excellent English communication and Italian fluency, customer support experience, and strong time management.

You will mentor the team, handle escalations, and help integrate new systems. The company offers a competitive salary with bonuses, initial training, and a collaborative,

Qualifications

• Excellent communication skills in English and fluency in Italian.
• Experience in customer support.
• Genuine care giver.
• Able to multi-task, proactive and good with time management.
• Strong in phone calls, email writing and social media.

Responsibilities

• Oversee daily activities of the team members.
• Being able to plan and execute in a fast-paced environment.
• Build and develop the team towards constant improvements on quality and productivity KPIs.
• Provide daily leadership to the team to meet and exceed customer expectations, business targets.
• Respond to escalating issues in a quickly and effectively.
• Support the integration of new systems & processes within teams.

Skills

English fluency

Italian language

Customer support

Multitasking

Time management

Phone & email comms

Job description

(French) Team Leader for a Telecommunications Company (m/f)

Job Openings (French) Team Leader for a Telecommunications Company (m/f)

About the job (French) Team Leader for a Telecommunications Company (m/f)

Type of position:

Full-time position

Key languages:

Sector:

About our Client:

If you are highly self-driven, dynamic person who gets things done and show consistent improvements and you enjoy working under consistent pressure, this might be the right opportunity for you! We are looking for proactive individuals to join a multicultural company, striving to become the world's best internet and cell network provider. This is a chance to take a new personal and professional adventure in one of the most committed sustainably growing businesses with people-first approach!

The Offer:

• Oversee daily activities of the team members;
• Being able to plan and execute in a fast-paced environment;
• Build and develop the team towards constant improvements on quality and productivity KPIs;
• Provide daily leadership to the team to meet and exceed customer expectations, business targets;
• Respond to escalating issues in a quickly and effectively;
• Support the integration of new systems & processes within teams.

Requirements:

• Excellent communication skills in English and fluency in Italian;
• Experience in customer support;
• Genuine care giver;
• Able to multi-task, proactive and good with time management;
• Strong in phone calls, email writing and social media.
• Salary package with performance bonuses;
• Initial training, and continuous learning opportunities;
• Opportunity for Hybrid work model;
• Great office space with coffee, snacks and chatting area.