Italian Customer Support Specialist — Hybrid in Portugal

Cross Border Talents

Lisboa

Hybrid

EUR 15,000 - 23,000

Full time

14 days+

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Benefits offered by this job

Meal allowance

Performance bonus

Relocation package

Hybrid work

Job summary

Cross Border Talents in Portugal is seeking an Italian-speaking Customer Support Specialist to be the first point of contact for clients, delivering timely, tailored assistance across channels. You will troubleshoot issues, assist with account setup, and maintain clear, empathetic communication.

Hybrid work, relocation support, and a competitive salary with a performance bonus are offered. Ideal candidates have 0–1 year in customer support, EU citizenship or Portuguese residency, and strong

Qualifications

0–1 year of experience in customer support.
EU citizenship or Portuguese residency required.
Strong communication and eagerness to learn.

Responsibilities

Provide efficient and courteous support through phone, email, live chat, and social media.
Assist with account setup, login issues, user verification, and transaction support.
Troubleshoot technical issues and deliver easy-to-understand solutions.
Handle inquiries with a caring, solution-oriented approach.
Maintain clear and respectful communication to build lasting customer trust.
Comply with internal guidelines to ensure service quality and consistency.
Contribute feedback and ideas to help improve the overall support experience.