Italian Customer Support Pro — Lisbon Relocation

CB Talents; Lisboa; On-site; EUR 15,000 - 21,000; Full time

Benefits offered by this job

Fully Covered Accommodation

Relocation Package

Annual Travel

Health & Wellness

Daily Office Perks

Growth & Culture

Job summary

CB Talents is seeking a customer support professional to join its Italian Market team in Lisbon. You will handle queries via chat, phone, and email, ensuring fast first-contact resolution while upholding empathy and quality service.

Fluency in Italian and strong English, plus resilience and adaptability to a fast-paced fintech environment, are essential. The role offers relocation support, private health insurance, and a vibrant multicultural office.

Qualifications

• Fluent/C2 level in Italian and strong proficiency in English.
• Exceptional communication and high emotional intelligence.
• Resilient, independent decision-maker who thrives in a fast-paced fintech environment.

Responsibilities

• Provide end-to-end customer support via chat, phone, and email.
• Handle fraud investigations, disputes and chargebacks.
• Advocate for customers and assist vulnerable users.
• Collaborate with the team and coach others to improve processes.

Skills

Italian (C2)

English proficiency

Communication

Emotional intelligence

Problem solving

Slack

GSuite

Tools

Slack

GSuite

Job description

CB Talents is seeking a customer support professional to join its Italian Market team in Lisbon. You will handle queries via chat, phone, and email, ensuring fast first-contact resolution while upholding empathy and quality service.

Fluency in Italian and strong English, plus resilience and adaptability to a fast-paced fintech environment, are essential. The role offers relocation support, private health insurance, and a vibrant multicultural office.