Italian Customer Support Specialist — Growth & Perks, Lisbon

Cross Border Talents; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Performance bonus

Meal allowance

Transportation support

Onsite office

Resumo da oferta

Cross Border Talents in Lisbon is seeking a motivated Customer Support Specialist to engage with clients across phone, chat, email, and social media.

You will handle account setup, verification, login issues, and inquiries, while contributing to process improvements and building strong client relationships in a fast-paced environment. This role offers an attractive salary, meal and transportation support, and onsite collaboration.

Qualificações

• EU citizenship or Portuguese residency required.
• 0–1 year of customer support experience.
• Strong leadership, analytical, and communication skills; eager to learn and grow.

Responsabilidades

• Provide outstanding multichannel support across phone, chat, email, and social media.
• Address account setup, verification, login issues, financial inquiries, and technical problems.
• Act as a reliable advisor for clients, especially in the sports industry.
• Respond quickly to customer questions, concerns, and feedback.
• Build strong relationships with clients through clear and effective communication.
• Maintain high service standards while following company guidelines.
• Suggest process improvements to elevate the customer experience.

Conhecimentos

Customer support

Leadership

Analytical skills

Communication skills

Eagerness to learn

Descrição da oferta de emprego

Cross Border Talents in Lisbon is seeking a motivated Customer Support Specialist to engage with clients across phone, chat, email, and social media.

You will handle account setup, verification, login issues, and inquiries, while contributing to process improvements and building strong client relationships in a fast-paced environment. This role offers an attractive salary, meal and transportation support, and onsite collaboration.