Swedish-Speaking Support Specialist — Relocation + Training

Mercier Consultancy Group; Portugal; On-site; EUR 16,000 - 26,000; Full time

Benefits offered by this job

Fully Paid Training

Private health insurance

Relocation package (flight, transfer,

Job summary

Mercier Consultancy Group is seeking a Swedish Speaking Customer Support Specialist to join our team in Sofia, Bulgaria. You will handle customer inquiries via phone, email, and live chat, delivering empathetic and effective support in Swedish while aiming for first-contact resolution.

What we offer includes a competitive monthly salary, fully paid training, private health insurance, relocation assistance, and performance-based bonuses within an international environment.

Qualifications

• Native or fluent Swedish (spoken and written) is mandatory.
• Valid EU passport (mandatory) for ease of employment.
• Previous experience in the Customer Support Services industry is a strong advantage.
• Excellent communication and problem-solving skills in a fast-paced environment.
• Proficiency in computer navigation and standard office software.
• Strong desire to relocate and start a new professional chapter in Sofia, Bulgaria.

Responsibilities

• Provide exceptional service to customers via phone, email, and live chat.
• Resolve complex client inquiries and technical issues with a focus on first-contact resolution.
• Maintain high levels of customer satisfaction by delivering professional and empathetic support in Swedish.
• Document all interactions accurately within the internal database to ensure quality control.
• Collaborate with cross-functional teams to elevate and resolve high-priority client matters.
• Contribute to the continuous improvement of support protocols and service standards.
• Achieve individual and team-based KPIs and quality targets consistently.

Skills

Swedish language

Communication skills

Job description

Mercier Consultancy Group is seeking a Swedish Speaking Customer Support Specialist to join our team in Sofia, Bulgaria. You will handle customer inquiries via phone, email, and live chat, delivering empathetic and effective support in Swedish while aiming for first-contact resolution.

What we offer includes a competitive monthly salary, fully paid training, private health insurance, relocation assistance, and performance-based bonuses within an international environment.