Swedish-Speaking Online Store Advisor – Relocation Covered

Mercier Consultancy Group; Portugal; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Fully Paid Training

Comprehensive Health Insurance

Fully Paid Relocation Package

Monthly Performance Bonus

Job summary

Mercier Consultancy Group is seeking a Swedish Speaking Online Store Advisor to join a client team in Sofia, Bulgaria. The role focuses on delivering world-class service to Swedish customers through phone, email, and live chat, supporting online orders, returns, and inventory across stores.

Native Swedish language is mandatory and applicants must have the right to work in Bulgaria. A relocation package and fully paid training are provided, with a monthly performance bonus and health insurance

Qualifications

• Native or fluent Swedish in spoken and written form is mandatory.
• Prior experience in retail or customer service is an asset.

Responsibilities

• Provide customer support for a leading retail brand via phone, email, and live chat.
• Assist Swedish-speaking clients with online orders, returns, and inventory across online and physical stores.
• Resolve complex consumer issues with a focus on service excellence and brand loyalty.
• Manage order processing systems to ensure accurate tracking and delivery of merchandise.
• Collaborate with internal teams to improve customer experience for the Scandinavian market.

Skills

Swedish language

Job description

Mercier Consultancy Group is seeking a Swedish Speaking Online Store Advisor to join a client team in Sofia, Bulgaria. The role focuses on delivering world-class service to Swedish customers through phone, email, and live chat, supporting online orders, returns, and inventory across stores.

Native Swedish language is mandatory and applicants must have the right to work in Bulgaria. A relocation package and fully paid training are provided, with a monthly performance bonus and health insurance