Swedish E-commerce Support Specialist — Fully Remote

Cross Border Talents; Albufeira; Remote; EUR 17,000 - 23,000; Full time

Benefits offered by this job

Attractive monthly salary

Extra payment for late hours

Holiday and Christmas bonuses

Meal allowance

Health insurance from day one

Paid training and onboarding

Optional company accommodation and relocation support

Job summary

A leading recruitment agency is looking for a Swedish-speaking E-commerce Support Specialist for a fully remote position. You will assist customers with order tracking, returns, and payment inquiries, ensuring a high-quality shopping experience. The ideal candidate must have fluent Swedish and English, along with strong communication and problem-solving skills. This role offers competitive salary, health insurance, and remote work setup.

Qualifications

• C2-level Swedish and fluent English required.
• Prior experience in customer support is a plus.
• Ability to work in rotating shifts (07:00-24:00, Mon-Sun).

Responsibilities

• Support customers with order tracking and returns.
• Handle inquiries via phone, email, and chat.
• Ensure data security in compliance with GDPR and PCI standards.
• Collaborate with logistics and financial teams.

Skills

C2-level Swedish

Fluent English (C1)

Strong communication skills

Customer service skills

Detail-oriented mindset

Problem-solving attitude

Job description

A leading recruitment agency is looking for a Swedish-speaking E-commerce Support Specialist for a fully remote position. You will assist customers with order tracking, returns, and payment inquiries, ensuring a high-quality shopping experience. The ideal candidate must have fluent Swedish and English, along with strong communication and problem-solving skills. This role offers competitive salary, health insurance, and remote work setup.