Swedish Customer Advisor For Nikon - Lisbon, Portugal

Foundever®; Porto; On-site; EUR 10,000 - 19,000; Full time

Benefits offered by this job

Relocation package

Competitive wages

Paid professional training

Employee discounts

Private healthcare & dental insurance

Growth opportunities through various开发

Job summary

Foundever is hiring for a Swedish Customer Support role to join a Nikon project in Lisbon, Portugal. You will assist customers via phone and email, solve product and service queries, and build friendly relationships with multilingual clients.

The ideal candidate is a native Swedish speaker with excellent English, strong communication and problem-solving skills, and a willingness to relocate to Lisbon. EU citizenship or valid Portugal work permit is required.

Qualifications

• Native Swedish speaker or fluent in Swedish with C2 level
• Advanced English (C1) in spoken and written communication
• Strong communication skills with excellent phone and written abilities
• Analytical and problem-solving mindset with attention to detail
• EU citizenship or valid Portugal work permit; willingness to relocate to Lisbon

Responsibilities

• Answer customer questions about products and services via phone and email
• Identify and troubleshoot to provide effective solutions
• Build meaningful relationships with customers in a courteous, professional manner
• Meet and exceed service quality, compliance and productivity targets
• Create memorable experiences that customers value
• Follow management direction and provide feedback

Skills

Swedish (C2)

English (C1)

Strong communication

Analytical problem solving

Remote work readiness

Job description

Come and work with us.

How about join a support team of one of the most respected photographic brands?
Are you Swedish native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in sunny and happy Lisbon?
So we have the perfect opportunity for you!

Your future project: join our Swedish Customer Support team.

Nikon is one of the world's leading suppliers of products and solutions based on advanced opto-electronics and precision technologies, famous specially for its cameras and binoculars.

As a customer service specialist in this project, your daily responsibilities will include:

• Support customers by answering their questions regarding products and services via phone and email


• Offering solutions for customers demands by identifying and troubleshooting with the available resources


• Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner


• Meet and exceed our service quality goals, compliance regulations and productivity targets


• Create amazing experience that people value and we are proud of


• Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

• Native or proficient level of Swedish (C2)


• Advanced level of English (at least C1) both verbal and written


• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills


• Analytical and problem solving skills with strong attention to detail


• Desire to learn and advance, be a curious investigator and problem solver


• High-speed internet access and appropriate conditions for remote work


• Must hold EU citizenship or valid work permit for Portugal


• Be a local candidate or willing to relocate to sunny Lisbon, Portugal

Benefits.

• Relocation package


• Competitive wages ranging from 920€ to 1,718€


• Paid professional training


• Employee discounts


• Private healthcare & dental insurance (after six months of employment)


• Growth opportunities through various development programs


• Fun and engaging company-wide initiatives, including our EverBetter wellness program


• Job stability


• Life-long skills and experience


• Excellent work culture

Go further with Foundever

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.