German Customer Advisor for NIKON - Lisbon, Portugal

Foundever; Lisboa; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Relocation package

Competitive wages

Paid professional training

Employee discounts

Private healthcare & dental insurance

Growth opportunities

Company-wide initiatives

Job stability

Life-long skills and experience

Excellent work culture

Job summary

A leading customer support service provider in Lisbon is seeking a German Customer Advisor to support customers of a well-known photographic brand. You will answer questions through phone and email while building meaningful relationships in a multicultural environment. Candidates must be fluent in German and English and hold EU citizenship or a valid work permit for Portugal. Attractive benefits, including a relocation package and competitive wages, are offered.

Qualifications

• Must hold EU citizenship or valid work permit for Portugal.
• High-speed internet access and conditions for remote work.
• Be a local candidate or willing to relocate to Lisbon.
• Analytical and problem solving skills with strong attention to detail.
• Desire to learn and advance, be a curious investigator and problem solver.
• High-speed internet access and appropriate conditions for remote work.
• Must hold EU citizenship or valid work permit for Portugal.
• Be a local candidate or willing to relocate to Lisbon, Portugal (on site).

Responsibilities

• Support customers by answering their questions via phone and email.
• Offer solutions by identifying and troubleshooting customer demands.
• Build relationships and answer questions courteously and professionally.
• Meet and exceed service quality goals and productivity targets.
• Create an amazing experience that customers value and we are proud of.
• Follow management directions and provide feedback.

Skills

German (C2)

English (C1)

Strong communication skills

Analytical and problem solving skills

Customer service

Job description

German Customer Advisor for NIKON - Lisbon, Portugal

Lisboa, Portugal, PT

Job Description:

Come and work with us.

How about join a support team of one of the most respected photographic brands? Are you German native or fluent with strong English communication skills? Looking to make your career in a multicultural environment in sunny and happy Lisbon? So we have the perfect opportunity for you!

Your future project: join our German Customer Support team.

Nikon is one of the world's leading suppliers of products and solutions based on advanced opto-electronics and precision technologies, famous specially for its cameras and binoculars.

As a customer service specialist in this project, your daily responsibilities will include:

• Support customers by answering their questions regarding products and services via phone and email
• Offering solutions for customers demands by identifying and troubleshooting with the available resources
• Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
• Meet and exceed our service quality goals, compliance regulations and productivity targets
• Create amazing experience that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

• Native or proficient level of German(C2)
• Advanced level of English (at least C1) both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• High-speed internet access and appropriate conditions for remote work
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to sunny Lisbon, Portugal (work on site)

Benefits.

• Relocation package
• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!

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