French Customer Advisor for NIKON - Lisbon, Portugal

Foundever; Lisboa; Presencial; EUR 10 267 - 14 619; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Signing bonus

Relocation package

Competitive wages 920–1,310€

Paid professional training

Employee discounts

Private healthcare & dental insurance

Growth opportunities

Wellness program

Job stability

Life-long skills

Excellent work culture

Resumo da oferta

Foundever is seeking a French Customer Support specialist for a Lisbon-based role with remote-work options. You will answer questions via phone and email, troubleshoot issues, and build professional customer relationships daily.

Fluent French (C2) and English (C1) are required, along with top-notch communication and problem-solving skills. You must be prepared for relocation to Lisbon and have EU work eligibility or a Portugal permit.

Qualificações

• Native or proficient level of French (C2).
• Advanced level of English (C1) both verbal and written.
• Strong communication skills with excellent phone conversations, attentive listening and writing.
• Analytical and problem solving skills with attention to detail.
• Desire to learn and advance; curious investigator and problem solver.
• High-speed internet and remote-work readiness.
• EU citizenship or valid work permit for Portugal.
• Local candidate or willingness to relocate to Lisbon, Portugal.

Responsabilidades

• Support customers by answering questions regarding products and services via phone and email.
• Identify and troubleshoot using available resources to offer solutions.
• Build meaningful relationships with customers in a courteous, friendly, and professional manner.
• Meet and exceed service quality goals, compliance regulations and productivity targets.
• Create a memorable experience that customers value and that we are proud of.
• Follow management direction and provide feedback.

Conhecimentos

French (C2)

English (C1)

Communication

Active listening

Problem solving

Analytical thinking

Descrição da oferta de emprego

Come and work with us.

How about join a support team of one of the most respected photographic brands? Are you French native or fluent with strong English communication skills? Looking to make your career in a multicultural environment in sunny and happy Lisbon? So we have the perfect opportunity for you! Your future project: join our French Customer Support team. Nikon is one of the world’s leading suppliers of products and solutions based on advanced opto-electronics and precision technologies, famous specially for its cameras and binoculars.

As a customer service specialist in this project, your daily responsibilities will include:

• Support customers by answering their questions regarding products and services via phone and email
• Offering solutions for customers demands by identifying and troubleshooting with the available resources
• Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
• Meet and exceed our service quality goals, compliance regulations and productivity targets
• Create amazing experience that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

• Native or proficient level of French (C2)
• Advanced level of English (at least C1) both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• High-speed internet access and appropriate conditions for remote work
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to sunny Lisbon, Portugal

Benefits.

• Signing bonus
• Relocation package
• Competitive wages ranging from 920€ to 1,310€
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.