Swedish Customer Advisor in Lisbon - Remote Support

Foundever; Lisboa; Remote; EUR 24.000 - 42.000; Vollzeit

Benefits dieser Stelle

Relocation package

Private healthcare & dental insurance

Paid professional training

Employee discounts

Growth opportunities

Zusammenfassung

Foundever is hiring a Swedish Customer Advisor for Nikon in Lisbon, Portugal. The role focuses on supporting customers in Swedish and English, handling inquiries via phone and email, and delivering high-quality service from a remote setup.

You will join a multicultural team, assist with product and service questions, troubleshoot issues, and strive to exceed performance metrics while building a positive customer experience. Relocation and private benefits are part of the package.

Qualifikationen

• Native or proficient level of Swedish (C2).
• Advanced level of English (C1) both verbal and written.
• Strong communication and superior writing skills.
• Analytical and problem solving abilities with attention to detail.
• Willingness to learn and be curious to investigate and resolve issues.
• Must have EU citizenship or valid work permit for Portugal; be willing to relocate to Lisbon.

Aufgaben

• Answer customer questions about products and services via phone and email.
• Identify and troubleshoot using available resources to provide solutions.
• Build relationships with customers in a courteous, friendly, and professional manner.
• Meet and exceed service quality goals, compliance, and productivity targets.
• Create a memorable experience that customers value and company is proud of.
• Follow directions from management and provide feedback.

Kenntnisse

Swedish language

English language

Communication skills

Analytical thinking

Problem solving

Relocation willingness

Jobbeschreibung

Foundever is hiring a Swedish Customer Advisor for Nikon in Lisbon, Portugal. The role focuses on supporting customers in Swedish and English, handling inquiries via phone and email, and delivering high-quality service from a remote setup.

You will join a multicultural team, assist with product and service questions, troubleshoot issues, and strive to exceed performance metrics while building a positive customer experience. Relocation and private benefits are part of the package.