Swedish Customer Advisor - Lisbon, Portugal

Foundever; Lisboa; Presencial; EUR 23 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation package

Competitive wages

Paid professional training

Private healthcare & dental insurance

Growth opportunities

Wellness program

Job stability

Resumo da oferta

A leading customer service company is seeking a Swedish Customer Advisor to join their team in Lisbon. This role involves providing specialized support to customers through communication and building meaningful relationships. Candidates must be fluent in Swedish and possess strong English skills. A valid EU work permit is required, and local candidates or those willing to relocate will be prioritized. The company offers competitive wages, a relocation package, and growth opportunities through development programs.

Qualificações

• Must hold EU citizenship or valid work permit for Portugal.
• Be a local candidate or willing to relocate to Portugal.

Responsabilidades

• Provide first contact resolutions to customer queries.
• Offer specialized customer support through written and phone communication.
• Build meaningful relationships, answering customers' questions courteously.
• Meet customer service quality goals and productivity targets

Conhecimentos

Fluent Swedish (C2)

Advanced English (C1)

Strong communication skills

Analytical and problem solving

Descrição da oferta de emprego

Do you want to contribute to an outstanding customer representative service?

Are you Swedish native or fluent with strong English communication skills?

Looking to make your career abroad in a multicultural environment?

So we have the perfect opportunity for you!

Your future project: join our Swedish Customer Advisor team.

As a customer advisor specialist, your daily responsibilities will include:

• Provide first contact resolutions to customer queries
• Offer specialized customer support through written and phone communication
• Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
• Meet and exceed our customer service quality goals, compliance regulations and productivity targets
• Create amazing customer experience that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

• Native or proficient level of Swedish (C2)
• Advanced level of English (at least C1) both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Portugal (work on site - Lisbon)
• Relocation package
• Competitive wages
• Paid professional training
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience

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