Swedish Customer Advisor for NIKON - Lisbon, Portugal

Foundever; Lisboa; On-site; EUR 24,000 - 42,000; Full time

Benefits offered by this job

Relocation package

Private healthcare & dental insurance

Paid professional training

Employee discounts

Growth opportunities

Job summary

Foundever is hiring a Swedish Customer Advisor for Nikon in Lisbon, Portugal. The role focuses on supporting customers in Swedish and English, handling inquiries via phone and email, and delivering high-quality service from a remote setup.

You will join a multicultural team, assist with product and service questions, troubleshoot issues, and strive to exceed performance metrics while building a positive customer experience. Relocation and private benefits are part of the package.

Qualifications

• Native or proficient level of Swedish (C2).
• Advanced level of English (C1) both verbal and written.
• Strong communication and superior writing skills.
• Analytical and problem solving abilities with attention to detail.
• Willingness to learn and be curious to investigate and resolve issues.
• Must have EU citizenship or valid work permit for Portugal; be willing to relocate to Lisbon.

Responsibilities

• Answer customer questions about products and services via phone and email.
• Identify and troubleshoot using available resources to provide solutions.
• Build relationships with customers in a courteous, friendly, and professional manner.
• Meet and exceed service quality goals, compliance, and productivity targets.
• Create a memorable experience that customers value and company is proud of.
• Follow directions from management and provide feedback.

Skills

Swedish language

English language

Communication skills

Analytical thinking

Problem solving

Relocation willingness

Job description

SwedishCustomer Advisor for NIKON - Lisbon, Portugal

Lisboa, Portugal, PT

Job Description:

Come and work with us.

How about join a support team of one of the most respected photographic brands?
Are you Swedishnative or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in sunny and happy Lisbon?
So we have the perfect opportunity for you!

Your future project: join our SwedishCustomer Support team.

Nikon is one of the world's leading suppliers of products and solutions based on advanced opto-electronics and precision technologies, famous specially for its cameras and binoculars.

As a customer service specialist in this project, your daily responsibilities will include:

• Support customers by answering their questions regarding products and services via phone and email
• Offering solutions for customers demands by identifying and troubleshooting with the available resources
• Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
• Meet and exceed our service quality goals, compliance regulations and productivity targets
• Create amazing experience that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

• Native or proficient level of Swedish(C2)
• Advanced level of English (at least C1) both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• High-speed internet access and appropriate conditions for remote work
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to sunny Lisbon, Portugal

Benefits.

• Relocation package
• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!

Watch this video to get a sneak peak of the job in action