Spanish Travel Support Agent – Airline, Lisbon (On-site)

Quantivos; Lisboa; On-site; EUR 9,300 - 11,000; Full time

Benefits offered by this job

14-month salary

Welcome bonus €1,000

Monthly performance bonus up to €120

Job summary

Concentrix in Lisbon is seeking a fluent Spanish-speaking Customer Support Agent to join an international team representing a well-known airline. This on-site role in Lisbon involves handling Spanish-speaking passenger inquiries and delivering high-quality service throughout the customer journey.

You will work in a multicultural environment, with English proficiency required at B2 level, and a schedule that supports long-term customer engagement.

Qualifications

• Fluent Spanish speaker with C1+ level.
• English proficiency at B2+ level.
• Minimum 6 months of customer service experience.

Responsibilities

• Handle customer enquiries and provide support to Spanish-speaking customers.
• Listen carefully to customer needs and offer appropriate solutions.
• Communicate clearly and empathetically in every interaction.
• Manage challenging situations professionally and make effective decisions.
• Ensure a positive customer experience and maintain high service standards.

Skills

Spanish (C1+)

English (B2+)

Customer service

Job description

Concentrix in Lisbon is seeking a fluent Spanish-speaking Customer Support Agent to join an international team representing a well-known airline. This on-site role in Lisbon involves handling Spanish-speaking passenger inquiries and delivering high-quality service throughout the customer journey.

You will work in a multicultural environment, with English proficiency required at B2 level, and a schedule that supports long-term customer engagement.