Airline Support Specialist - Lisbon On-site (Welcome Bonus)

Cross Border Talents; Lisboa; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Welcome bonus

Monthly performance bonus

Job summary

Cross Border Talents in Lisbon is seeking a customer service representative to support a well-known Spanish airline. You will handle high-volume calls with a focus on great customer experiences, working on-site in Lisbon with rotating shifts.

The role requires fluent Spanish (C1) and English (B2), with prior customer service experience. Expect performance bonuses and a welcoming environment in one of Europe’s most vibrant cities.

Qualifications

• Fluent Spanish (written and spoken) at C1 level.
• English proficiency at B2 level for spoken and written communication.
• Previous customer service experience is required.
• Proven ability to handle high call volumes with composure.

Responsibilities

• Assist airline customers by phone, delivering excellent service.
• Manage high call volumes and resolve inquiries effectively.
• Remain calm, empathetic, and solution-oriented in stressful situations.
• Make quick, informed decisions to support customers in real time.

Skills

Spanish C1

English B2

Customer service

High-volume calls

Empathy

Decision-making

Job description

Cross Border Talents in Lisbon is seeking a customer service representative to support a well-known Spanish airline. You will handle high-volume calls with a focus on great customer experiences, working on-site in Lisbon with rotating shifts.

The role requires fluent Spanish (C1) and English (B2), with prior customer service experience. Expect performance bonuses and a welcoming environment in one of Europe’s most vibrant cities.