Bilingual Spanish-Speaking Customer Agent – Lisbon (On-Site)

Concentrix; Lisboa; On-site; EUR 20,000 - 30,000; Full time

Benefits offered by this job

Competitive salary (base and bonuses)

Career development programs

Full paid training

Job summary

Concentrix is looking for a Customer Agent (Spanish-speaking) in Lisbon, Portugal. The role involves managing bookings, assisting clients with inquiries through calls and emails, and ensuring operational excellence in customer service. Candidates should have high proficiency in Spanish and English, a capacity to work in a fast-paced environment, and preferred experience with GDS tools such as Amadeus or Sabre. The position offers competitive salary and comprehensive training.

Qualifications

• High level of Spanish (C1) and English (B2) – written and oral.
• Ability to handle complex situations calmly and provide solutions.
• Experience with GDS tools such as Amadeus, Galileo, or Sabre.

Responsibilities

• Manage booking operations including altering, cancelling, or creating reservations.
• Assist clients via inbound/outbound calls and emails.
• Provide real-time, accurate information to customers.
• Address customer inquiries and claims effectively.

Skills

Spanish (C1)

English (B2)

Customer Service

GDS tools (Amadeus, Galileo, Sabre)

Job description

Concentrix is looking for a Customer Agent (Spanish-speaking) in Lisbon, Portugal. The role involves managing bookings, assisting clients with inquiries through calls and emails, and ensuring operational excellence in customer service. Candidates should have high proficiency in Spanish and English, a capacity to work in a fast-paced environment, and preferred experience with GDS tools such as Amadeus or Sabre. The position offers competitive salary and comprehensive training.