Spanish-Speaking Passenger Experience Advisor - Lisbon

Concentrix; Lisboa; On-site; EUR 13,000 - 17,000; Full time

Benefits offered by this job

1000€ Welcome Bonus

Competitive salary + bonuses

Fully paid training

Career development opportunities

Free learning programs

Bring-a-Friend bonus

Central Lisbon location

International work environment

Job summary

Concentrix Lisbon is seeking a Passenger Experience Advisor for Spanish-speaking customers. You will handle bookings, changes, and inquiries, providing calm, accurate information to passengers in a fast-paced environment.

Join a globally connected team with paid training, a welcome bonus, and opportunities for development. Fluency in Spanish (C1) and English (B2) is required, with experience in travel or customer service.

Qualifications

• Fluent Spanish (C1) and English (B2) required.
• Minimum 6 months in Customer Service or Travel.
• Experience with GDS systems is a plus.

Responsibilities

• Handle flight bookings, changes, and cancellations.
• Assist passengers via calls and email.
• Answer questions about services and VIP/PRM.
• Resolve issues related to disruptions, delays, or cancellations.
• Provide real-time information to help passengers decide.
• Understand individual passenger needs and offer clear solutions.
• Deliver high-quality, memorable passenger experiences.
• Contribute to a positive travel experience.

Skills

Spanish (C1)

English (B2)

Customer Service

Multitasking

Tools

Amadeus

Galileo

Sabre

Job description

Concentrix Lisbon is seeking a Passenger Experience Advisor for Spanish-speaking customers. You will handle bookings, changes, and inquiries, providing calm, accurate information to passengers in a fast-paced environment.

Join a globally connected team with paid training, a welcome bonus, and opportunities for development. Fluency in Spanish (C1) and English (B2) is required, with experience in travel or customer service.