Spanish Customer Support Agent

Quantivos; Lisboa; On-site; EUR 9,300 - 11,000; Full time

Benefits offered by this job

14-month salary

Welcome bonus €1,000

Monthly performance bonus up to €120

Job summary

Concentrix in Lisbon is seeking a fluent Spanish-speaking Customer Support Agent to join an international team representing a well-known airline. This on-site role in Lisbon involves handling Spanish-speaking passenger inquiries and delivering high-quality service throughout the customer journey.

You will work in a multicultural environment, with English proficiency required at B2 level, and a schedule that supports long-term customer engagement.

Qualifications

• Fluent Spanish speaker with C1+ level.
• English proficiency at B2+ level.
• Minimum 6 months of customer service experience.

Responsibilities

• Handle customer enquiries and provide support to Spanish-speaking customers.
• Listen carefully to customer needs and offer appropriate solutions.
• Communicate clearly and empathetically in every interaction.
• Manage challenging situations professionally and make effective decisions.
• Ensure a positive customer experience and maintain high service standards.

Skills

Spanish (C1+)

English (B2+)

Customer service

Job description

Spanish-Speaking Customer Support Agent – Lisbon

Company: Concentrix

Work location: Lisbon, Portugal

Work model: On-site

Market: Spanish market

Languages: Spanish C1 or higher + English B2

Salary: €920 gross per month

Start date: 12 November 2026

Welcome bonus: €1,000, paid in 12 monthly instalments during the first year of employment.

Monthly performance bonus: Up to €120.

About The Role

Are you a fluent Spanish speaker with a passion for customer service? Would you like to join an international team representing a well-known airline?

We are looking for a resilient and customer-oriented Spanish-speaking Customer Support Agent to assist passengers and provide high-quality support throughout their customer journey.

Join a dynamic team in Lisbon and take advantage of an attractive welcome bonus and monthly performance incentives!

Your responsibilities

• Handle customer enquiries and provide support to Spanish-speaking customers.
• Listen carefully to customer needs and offer appropriate solutions.
• Communicate clearly and empathetically in every interaction.
• Manage challenging situations professionally and make effective decisions.
• Ensure a positive customer experience and maintain high service standards.

What we offer

• €920 gross monthly salary, paid over 14 months.
• €1,000 welcome bonus, paid in 12 monthly instalments during the first year of employment.
• Monthly performance bonus of up to €120.
• On-site position in Lisbon.
• Opportunity to work in the airline and travel industry.
• International and multicultural working environment.

Working schedule

• Monday to Sunday, between 08:00 and 21:00.
• Rotational shifts of 8 hours.
• Two rotating days off per week.

Requirements

• Spanish proficiency at C1 level or higher.
• English proficiency at B2 level or higher.
• At least 6 months of previous customer service experience.
• Strong communication and interpersonal skills.
• Empathy and a customer-focused attitude.
• Resilience and the ability to handle challenging situations.
• Good decision-making and problem-solving skills.
• Ability to work on-site in Lisbon.

Are you ready to take the next step in your customer service career?