French & English Customer Service

Cross Border Talents; Porto; On-site; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Monthly food allowance

Relocation support

Shared accommodation up to 12 months

Job summary

Join an international customer service team in Porto as a Customer Service professional, providing high-quality support to customers in French and English.

You will be responsible for assisting customers, resolving inquiries efficiently, and contributing to a positive customer experience in a dynamic international environment.

Qualifications

• Fluent or native-level French.
• Business-level English (C1) with strong reading, writing, and speaking skills.
• At least 2 years of experience in customer service, preferably in travel.

Responsibilities

• Provide professional customer support in French and English.
• Handle customer inquiries and requests efficiently and accurately.
• Communicate clearly and professionally across customer interactions.
• Provide appropriate solutions while maintaining high service standards.
• Adapt to changing customer needs and a dynamic environment.
• Work effectively as part of an international team.

Skills

French language

English language

Customer service

Communication skills

Interpersonal skills

Adaptability

Education

High School diploma

Job description

French & English Customer Service

Location: Porto, Portugal
Work Model: On-site
Languages: French & English

About the Position

Join an international customer service team in Porto as a Customer Service professional, providing high-quality support to customers in French and English.

You will be responsible for assisting customers, resolving inquiries efficiently, and contributing to a positive customer experience in a dynamic international environment.

Key Responsibilities

• Provide professional customer support in French and English.
• Handle customer inquiries and requests efficiently and accurately.
• Communicate clearly and professionally across customer interactions.
• Provide appropriate solutions while maintaining high service standards.
• Adapt to changing customer needs and a dynamic working environment.
• Work effectively as part of an international team.

Working Schedule

• Monday to Friday, 08:00–17:00.
• Weekends off.

Requirements

• At least 2 years of experience in customer service, preferably within the travel industry.
• High School diploma (12th grade or equivalent).
• Fluent or native-level French.
• Business-level English (C1), with strong reading, writing, and speaking skills.
• Excellent communication and interpersonal skills.
• Strong customer-service orientation.
• Adaptability and flexibility in a dynamic environment.

Additional Benefits

• Monthly food allowance.
• Relocation support for eligible candidates moving to Portugal from abroad.
• Shared accommodation available for up to 12 months.
• Relocation details will be discussed during the interview.
• Flight tickets are not included.
• For candidates already residing in Portugal, relocation support is available only to those fluent in German, Nordic languages, or Dutch.

About Porto

Porto is a vibrant coastal city known for its historic charm, rich culture, beautiful architecture, and renowned cuisine. It offers a high quality of life and a welcoming international environment.

If you are fluent in French and English and have customer service experience, particularly in the travel industry, this could be a great opportunity to develop your career in Portugal.