Spanish-Speaking Customer Support Specialist – Payment Solutions

Kats Recruitment; Lisboa; On-site; EUR 24,000 - 34,000; Full time

Benefits offered by this job

Relocation package

Private health insurance

Private dental insurance

Structured training

Job summary

Kats Recruitment in Lisbon seeks a Spanish-speaking Customer & Technical Support Specialist for an on-site role. You will assist merchants and partners with digital payment processing, POS hardware, payment gateway integration, and transaction inquiries.

You will troubleshoot POS terminals, payment gateways, and software integrations, help with onboarding and verification, investigate disputes, and document cases in CRM systems. The role requires PCI-DSS and GDPR awareness and rotating shifts.

Qualifications

• Native or near-native Spanish (C1/C2) with strong business communication.
• English at least B2 for internal systems and teamwork.
• Strong problem-solving, analytical thinking, and attention to detail.
• Customer-oriented with patience resolving merchant issues.
• Technical curiosity and quick adaptability to digital tools and hardware troubleshooting.
• Experience in customer service, tech support, fintech or B2B is a plus; entry-level welcome.
• On-site availability at Lisbon offices with rotating shifts.

Responsibilities

• Provide professional support via phone, email, and live chat in Spanish.
• Troubleshoot POS terminals, payment gateways, and software integrations.
• Assist merchants with onboarding, verification (KYC), and payout schedules.
• Investigate disputes, chargebacks, and settlement errors.
• Maintain accurate case documentation in CRM and ticketing systems.
• Escalate complex defects to engineering and risk teams.
• Adhere to PCI-DSS and GDPR regulations.

Skills

Spanish fluency (C1/C2)

English proficiency (B2+)

Problem-solving

Customer-oriented

Technical curiosity

Fintech/Payment support experience

Job description

Spanish-Speaking Customer & Technical Support Specialist – Payment Solutions | Lisbon

Job Description

We are recruiting Spanish-speaking Customer & Technical Support Specialists for an on-site role in Lisbon, Portugal, supporting a leading global fintech and digital payment solutions provider.
In this role, you will assist merchants, small businesses, and enterprise partners with digital payment processing, POS hardware, payment gateway integration, and financial transaction inquiries. You will serve as a key point of contact, ensuring smooth, secure, and uninterrupted commerce operations for Spanish-speaking businesses.

Your Role

• Deliver professional, timely support via phone, email, and live chat to merchants and business partners in Spanish.
  
• Troubleshoot technical issues related to POS terminals, payment gateways, card readers, and software integrations.
  
• Assist merchants with account setup, onboarding, verification (KYC), fee inquiries, and payout schedules.
  
• Investigate and guide clients through transaction disputes, chargebacks, settlement errors, and declined payments.
  
• Maintain accurate case documentation, follow-ups, and customer records in internal CRM and ticketing systems.
  
• Escalate complex technical defects, payment pipeline interruptions, or fraud anomalies to specialized internal engineering and risk teams.
  
• Adhere strictly to industry compliance, financial regulations, and data security standards (including PCI-DSS and GDPR).
  

Your Qualifications

• Native or near-native fluency in Spanish (C1/C2 level) with strong written and verbal business communication skills.
  
• Good command of English (B2 level or higher) for internal systems, training, and team collaboration.
  
• Strong problem-solving abilities, analytical thinking, and attention to detail.
  
• High customer orientation with patience and composure when resolving critical merchant issues.
  
• Solid technical curiosity and quick adaptability to digital tools, web platforms, and hardware troubleshooting.
  
• Previous experience in customer service, tech support, fintech, banking, retail, or B2B account support is a plus, though motivated entry-level candidates are welcome.
  
• Availability to work on-site at modern offices in Lisbon on rotating operational shift patterns.
  

The Offer

• Location: Modern office facilities in Lisbon, Portugal (full-time on-site).
  
• Work Schedule: 40 hours per week on rotational shifts (covering standard daytime/evening operating hours).
  
• Compensation & Benefits: Competitive monthly salary package, performance-based variable bonuses, daily meal allowances, and comprehensive private health and dental insurance.
  
• Relocation Package: Comprehensive relocation support available for candidates relocating to Lisbon (including travel assistance and company accommodation options).
  
• Training: Structured, fully paid initial training covering fintech systems, payment workflows, and technical support frameworks.
  
• Environment & Growth: Multicultural and innovative workplace culture with fast-track career advancement pathways in the expanding fintech industry.