Payment Solutions Customer Support (Spanish market)

Boeva Tech; Setúbal; On-site; EUR 9,300 - 11,000; Full time

Benefits offered by this job

Health insurance

Meal allowance

Attendance bonus

Job summary

Boeva Tech in Lisbon, Portugal, is seeking a fluent Spanish-speaking customer support specialist to resolve inquiries across phone, email, and chat, while guiding customers on payments and account management.

You will work in a 24/7 rotating shift, join a global payments team, and benefit from health insurance from day one plus a meal allowance. English is required for internal communication. This role offers international exposure and opportunities to grow within a fast-growing industry.

Qualifications

• Fluent Spanish speaker with strong communication.
• English proficiency for internal communication.
• Problem-solving mindset with a customer-centric approach.
• Ability to work on rotational shifts including nights and weekends.
• Tech-savvy with basic troubleshooting skills.

Responsibilities

• Assist Spanish-speaking customers via phone, email, and chat, resolving inquiries with efficiency and professionalism.
• Provide expert guidance on payment transactions, security procedures, and account management.
• Troubleshoot technical issues and elevate complex cases when necessary.
• Maintain accurate records of customer interactions and solutions provided.
• Collaborate with internal teams to enhance the customer experience and service efficiency.

Skills

Spanish fluent

English proficiency

Problem solving

Customer focus

Tech-savvy

Job description

Location: Lisbon, Portugal

Training Start Date: 12/11

Are you passionate about delivering top-tier customer support? Do you thrive in a fast-paced environment, solving customer inquiries with precision and care? Join our dynamic team in Lisbon and be part of a global payment solutions project!

What You'll Do

• Assist Spanish-speaking customers via phone, email, and chat, resolving inquiries with efficiency and professionalism.
• Provide expert guidance on payment transactions, security procedures, and account management.
• Troubleshoot technical issues and elevate complex cases when necessary.
• Maintain accurate records of customer interactions and solutions provided.
• Collaborate with internal teams to enhance the customer experience and service efficiency.

The Offer

Compensation & Benefits:

• Base Salary: €920/month (paid 14 times per year).
• Attendance Bonus: €25 per month (paid 11 times per year).
• Meal Allowance: €7.63 per working day (net).
• Health Insurance: Provided from Day 1 (free after 6 months).

Work Schedule & Flexibility:

• 24/7 Rotational Shifts (including nights & weekends).
• Two consecutive rotative days off per week.

Career Growth & International Work Environment

• Work with a leading global payment solutions provider.
• Career development opportunities in a fast-growing industry.
• Be part of a multicultural and inclusive workplace.

What We're Looking For

• Fluent Spanish Speaker (C1+) with strong communication skills.
• English Proficiency (C1+) for internal communication.
• Problem-solving mindset with a customer-centric approach.
• Ability to work on rotational shifts (including nights & weekends).
• Tech-savvy with basic troubleshooting skills.

Hiring Process

• Application Review We assess your profile.
• Language Assessment Demonstrate your Spanish skills.
• Interviews with the Client Final selection stage.