Lisbon: Spanish-Speaking Fintech Support Specialist

Kats Recruitment; Lisboa; On-site; EUR 24,000 - 34,000; Full time

Benefits offered by this job

Relocation package

Private health insurance

Private dental insurance

Structured training

Job summary

Kats Recruitment in Lisbon seeks a Spanish-speaking Customer & Technical Support Specialist for an on-site role. You will assist merchants and partners with digital payment processing, POS hardware, payment gateway integration, and transaction inquiries.

You will troubleshoot POS terminals, payment gateways, and software integrations, help with onboarding and verification, investigate disputes, and document cases in CRM systems. The role requires PCI-DSS and GDPR awareness and rotating shifts.

Qualifications

• Native or near-native Spanish (C1/C2) with strong business communication.
• English at least B2 for internal systems and teamwork.
• Strong problem-solving, analytical thinking, and attention to detail.
• Customer-oriented with patience resolving merchant issues.
• Technical curiosity and quick adaptability to digital tools and hardware troubleshooting.
• Experience in customer service, tech support, fintech or B2B is a plus; entry-level welcome.
• On-site availability at Lisbon offices with rotating shifts.

Responsibilities

• Provide professional support via phone, email, and live chat in Spanish.
• Troubleshoot POS terminals, payment gateways, and software integrations.
• Assist merchants with onboarding, verification (KYC), and payout schedules.
• Investigate disputes, chargebacks, and settlement errors.
• Maintain accurate case documentation in CRM and ticketing systems.
• Escalate complex defects to engineering and risk teams.
• Adhere to PCI-DSS and GDPR regulations.

Skills

Spanish fluency (C1/C2)

English proficiency (B2+)

Problem-solving

Customer-oriented

Technical curiosity

Fintech/Payment support experience

Job description

Kats Recruitment in Lisbon seeks a Spanish-speaking Customer & Technical Support Specialist for an on-site role. You will assist merchants and partners with digital payment processing, POS hardware, payment gateway integration, and transaction inquiries.

You will troubleshoot POS terminals, payment gateways, and software integrations, help with onboarding and verification, investigate disputes, and document cases in CRM systems. The role requires PCI-DSS and GDPR awareness and rotating shifts.