Payment Solutions Customer Support

Boeva Tech; Setúbal; On-site; EUR 9,300 - 11,000; Full time

Benefits offered by this job

Health Insurance

Meal Allowance

Attendance Bonus

Job summary

Boeva Tech in Lisbon, Portugal, is seeking a fluent Spanish-speaking Customer Support Associate to join our global payments project. You will handle inquiries via phone, email, and chat, guiding customers through payments, security procedures and account management.

The role includes varied shifts including nights and weekends; you’ll work in a multicultural, fast-paced environment with clear escalation paths and opportunities for growth.

Qualifications

• Fluent Spanish language required (C1+).
• Strong English communication (C1+).
• Customer-centric problem-solving mindset.
• Willingness to work rotational shifts, including nights and weekends.
• Basic technical troubleshooting skills.

Responsibilities

• Assist Spanish-speaking customers via phone, email and chat, resolving inquiries with efficiency and professionalism.
• Provide guidance on payment transactions, security procedures and account management.
• Troubleshoot technical issues and escalate complex cases as needed.
• Maintain accurate records of customer interactions and solutions.
• Collaborate with internal teams to improve customer experience and service efficiency.

Skills

Spanish (C1+)

English (C1+)

Customer focus

Rotational shifts

Tech troubleshooting

Job description

Location: Lisbon, Portugal

Training Start Date: 12/11

Are you passionate about delivering top-tier customer support? Do you thrive in a fast-paced environment, solving customer inquiries with precision and care? Join our dynamic team in Lisbon and be part of a global payment solutions project!

What You'll Do

• Assist Spanish-speaking customers via phone, email, and chat, resolving inquiries with efficiency and professionalism.
• Provide expert guidance on payment transactions, security procedures, and account management.
• Troubleshoot technical issues and elevate complex cases when necessary.
• Maintain accurate records of customer interactions and solutions provided.
• Collaborate with internal teams to enhance the customer experience and service efficiency.

The Offer

Compensation & Benefits:

• Base Salary: €920/month (paid 14 times per year).
• Attendance Bonus: €25 per month (paid 11 times per year).
• Meal Allowance: €7.63 per working day (net).
• Health Insurance: Provided from Day 1 (free after 6 months).

Work Schedule & Flexibility:

• 24/7 Rotational Shifts (including nights & weekends).
• Two consecutive rotative days off per week.

Career Growth & International Work Environment

• Work with a leading global payment solutions provider.
• Career development opportunities in a fast-growing industry.
• Be part of a multicultural and inclusive workplace.

What We're Looking For

• Fluent Spanish Speaker (C1+) with strong communication skills.
• English Proficiency (C1+) for internal communication.
• Problem-solving mindset with a customer-centric approach.
• Ability to work on rotational shifts (including nights & weekends).
• Tech-savvy with basic troubleshooting skills.

Hiring Process

• Application Review We assess your profile.
• Language Assessment Demonstrate your Spanish skills.
• Interviews with the Client Final selection stage.