Spanish-Speaking Customer Support Advisor – Fintech & Payment Solutions | Lisbon

Personalbüro U. Herrmann; Lisboa; On-site; EUR 24,000 - 42,000; Full time

Benefits offered by this job

Accommodation assistance

Job summary

Personalbüro U. Herrmann in Lisbon is seeking a Spanish-speaking customer support specialist to assist business customers with digital payment systems.

The role involves onboarding, troubleshooting, and handling inquiries via phone, email, and chat. The position is fully on-site in Lisbon, Portugal, with accommodation options available for eligible candidates relocating from abroad or other regions of Portugal.

Qualifications

• Spanish language proficiency is preferred.
• Experience in customer support or fintech is a plus.

Responsibilities

• Provide customer support in Spanish via phone, email, and chat.
• Assist business customers with account registration and onboarding.
• Support merchants with setting up and using digital payment solutions.
• Troubleshoot technical issues involving payment applications, card readers, and accessories.
• Assist customers with product orders and delivery-related enquiries.
• Provide information about financial transactions, deposits, and activity reports.
• Guide users through payment processing and account management functionalities.
• Identify customer needs and recommend appropriate products and solutions.
• Promote additional services and products through upselling when relevant.
• Handle customer complaints and resolve technical or financial enquiries professionally.
• Escalate complex cases to the appropriate departments when necessary.
• Maintain accurate records of customer interactions and support requests.
• Ensure compliance with internal procedures and customer service quality standards.

Skills

Spanish language

Customer service

Communication skills

Job description

Start: 14/12

In this role, you will be the first point of contact for business customers using digital payment systems, card readers, and payment management applications. You will assist merchants with account setup, technical troubleshooting, transactions, and product-related enquiries through phone, email, and chat.

This is an excellent opportunity for Spanish speakers interested in financial technology, digital payments, and customer service. The position is fully on-site in Lisbon, Portugal, with accommodation options available for eligible candidates relocating from abroad or other regions of Portugal.

Your Role

• Provide customer support in Spanish via phone, email, and chat
• Assist business customers with account registration and onboarding
• Support merchants with setting up and using digital payment solutions
• Troubleshoot technical issues involving payment applications, card readers, and accessories
• Assist customers with product orders and delivery-related enquiries
• Provide information about financial transactions, deposits, and activity reports
• Guide users through payment processing and account management functionalities
• Identify customer needs and recommend appropriate products and solutions
• Promote additional services and products through upselling when relevant
• Handle customer complaints and resolve technical or financial enquiries professionally
• Escalate complex cases to the appropriate departments when necessary
• Maintain accurate records of customer interactions and support requests
• Ensure compliance with internal procedures and customer service quality standards