Customer Support Specialist (Catalan-Speaking) - Fintech

Concentrix Portugal; Lisboa; On-site; EUR 17,000 - 23,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Fully paid training

Career development opportunities

Learning programs

Referral bonus

Central location in Lisbon

Job summary

Concentrix Portugal in Lisbon is seeking Customer Support Specialists to join our on-site team. You will assist users with app features, digital payments, and accounts while delivering a positive service experience.

This role requires fluency in Catalan and English (C1), strong problem-solving skills, and comfort with mobile apps. You’ll work rotating shifts and have access to training and development opportunities, with a clear path for growth.

Qualifications

• Fluency in Catalan and English (C1) is required.
• Strong analytical and problem-solving skills.
• Comfort with mobile apps and digital platforms.
• Excellent communication and a customer-focused mindset.
• Previous customer service or technical support experience is a plus.
• Availability to work rotating shifts, 24/7.

Responsibilities

• Support users with questions about app features, accounts and digital payments.
• Troubleshoot login issues, payment delays and other app-related problems.
• Guide users through account setup and identity verification.
• Handle customer queries via phone, email, chat or social media.
• Escalate complex cases to the relevant teams.
• Deliver a positive customer experience with every interaction.

Skills

Catalan

English-C1

Analytical

Problem-solving

Communication

Customer service

Job description

Lisbon | On-Site

Concentrix is a global leader shaping the future through technology and innovation, operating in 70+ countries and partnering with world-renowned brands.

And so, for our client, an innovative financial technology company specializing in digital payments and mobile financial services, we are looking for Customer Support Specialists in Lisbon, Portugal.

What’s in it for you?

• - Competitive salary + performance bonus
• - Fully paid training
• - Career development opportunities
• - Free Learning and Leadership Development programs
• - Bring-a-Friend referral bonus
• - Central location in Lisbon

At Concentrix, your development matters. Around 80% of our managers and leaders have been promoted internally.

What will you do?

• - Support users with questions about app features, accounts and digital payments
• - Troubleshoot login issues, payment delays and other app-related problems
• - Guide users through account setup and identity verification
• - Handle customer queries via phone, email, chat or social media
• - Escalate complex cases to the relevant teams
• - Deliver a positive customer experience with every interaction

What are we looking for?

• - High level of Catalan and C1 English
• - Strong analytical and problem-solving skills
• - Comfortable using mobile apps and digital platforms
• - Excellent communication and a customer-focused mindset
• - Previous customer service or technical support experience is a plus
• - Availability to work rotating shifts, 24/7

Ready to shape the future of digital finance?

Equal opportunity employer: We are committed to a workplace free from discrimination and harassment.

Eligibility to work: Applicants must be legally authorized to work in Portugal.