English-speaking Customer Support Specialist

Freedom Recruitment; Lisboa; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training program

Career progression

Job summary

Freedom Recruitment in Lisbon, Portugal, is hiring an English-speaking Customer Support Specialist for a global digital payments partner. You will deliver B2B support across phone, email, and live chat, troubleshoot payment issues, and verify merchant accounts while ensuring compliance and fast resolutions.

The role requires a high school diploma, strong English skills, and the ability to work a 24/7 rotating shift.

Qualifications

• Fluent English (written and verbal) with excellent business communication skills.
• High school diploma or equivalent secondary education (mandatory).
• Demonstrated work stability, strong attention to detail, and sound problem-solving abilities.
• Solid technical aptitude with the ability to navigate digital tools and multi-screen systems.
• Full availability to work rotational shifts within a 24/7 operation, including night shifts and rotating days off.

Responsibilities

• Deliver multi-channel B2B support to business clients via phone, email, and live chat.
• Troubleshoot technical payment issues, transaction errors, and terminal or gateway configurations.
• Perform merchant account verification, identity checks, and basic regulatory compliance reviews.
• Manage customer cases end to end to ensure timely resolutions and high service quality.
• Maintain accurate case logs and documentation within internal CRM and ticketing platforms.

Skills

Fluent English

Attention to detail

Problem solving

Technical aptitude

Multi-screen navigation

Education

High school diploma

Job description

English-speaking Customer Support Specialist – Digital Payments

We are partnering with a global payment solutions provider to hire an English speaking Customer Support Specialist based in Lisbon, Portugal. In this role, you will act as a primary point of contact for business clients, assisting merchants with platform navigation, payment troubleshooting, account verification, and operational compliance.

Your Role

• Deliver multi-channel B2B support to business clients via phone, email, and live chat.

• Troubleshoot technical payment issues, transaction errors, and terminal or gateway configurations.

• Perform merchant account verification, identity checks, and basic regulatory compliance reviews.

• Manage customer cases end-to end to ensure timely resolutions and high service quality.

• Maintain accurate case logs and documentation within internal CRM and ticketing platforms.

Your Qualifications

• Fluent English (written and verbal) with excellent business communication skills.

• High school diploma or equivalent secondary education (mandatory).

• Demonstrated work stability, strong attention to detail, and sound problem-solving abilities.

• Solid technical aptitude with the ability to navigate digital tools and multi-screen systems.

• Full availability to work rotational shifts within a 24/7 operation, including night shifts and rotating days off. (There's also a role with just the day shift)

The Offer

• Location & Workplace: Full-time, fully on-site position based in modern offices in Lisbon, Portugal.

• Schedule: 40 hours per week across a 24/7 rotational shift pattern (including night shifts) with two consecutive days off.

• Compensation & Incentives: Competitive base salary accompanied by performance-based monthly incentives.

• Health & Wellness: Comprehensive private health insurance coverage and employee wellness programs.

• Paid Time Off: Paid annual leave entitlement alongside standard statutory holiday allowances.

• Training & Development: Fully paid initial training program on payment infrastructure, with clear internal career progression pathways.