B2B Spanish-speaking Customer Specialist – Lisbon, Portugal

CloserHire; Lisboa; On-site; EUR 12,000 - 15,000; Full time

Benefits offered by this job

Private Health Cover

Meal Allowance

Paid Training

Job summary

CloserHire is recruiting a B2B Customer Specialist for Lisbon, Portugal. You will provide multilingual support to business clients via phone, email and chat, helping maximize platform benefits and resolve issues quickly.

The role requires English fluency and Spanish proficiency, a high school diploma, and at least 1 year in customer service. Rotational shifts including nights apply in a 24/7 operation.

Qualifications

• ,

Responsibilities

• Provide B2B customer support via phone, email, and chat to maximise platform benefits.
• Troubleshoot technical issues, payment processing concerns, and system optimizations for business clients.
• Identify account holders, verify information, and ensure regulatory compliance.
• Adhere to regulatory guidelines and internal procedures during customer interactions.
• Engage with clients to resolve concerns promptly with a professional, customer-centric approach.

Skills

Bilingual English/Spanish

1 year customer service

Strong communication

Education

High school diploma

Job description

Hiring now: B2B Spanish-speaking Customer Specialist — Lisbon, Portugal. Spanish required. 1100€ x 12.

Check you qualify first

• Language
• Proficiency: Fluent in English and proficient in Spanish. Education & Experience: High school diploma (mandatory). Stable job history (not frequent job hopping). Minimum 1 year of experience in customer service with a strong customer-oriented approach. Strong interpersonal and teamwork skills. Ability to multitask in a fast-paced environment. High attention to detail and problem-solving mindset. Experience with automated customer service platforms is a plus. Excellent written and verbal communication skills. Strong organizational and computer skills. Flexibility and adaptability to change. Ability to work independently while following company protocols. Work
• Schedule: Ability to work rotational shifts, including night shifts (24/7 operations) with two rotating days off

If those line up, the rest is worth your time.

Who the employer is

CloserHire is partnering with a leading payment solutions provider to recruit a B2B Customer Support Specialist for their team in Lisbon, Portugal. This is a fantastic opportunity for individuals who enjoy assisting businesses, providing technical support, and optimizing digital payment systems. If you have strong customer service skills, problem-solving abilities, and experience working in a fast-paced environment, this role is for you!

The work

The role centres on business Client, assistance: Provide exceptional B2B customer support via phone, email, and chat, ensuring clients maximize the benefits of the platform. Technical, troubleshooting: Help business owners with technical issues, payment processing concerns, and system optimizations. Account, management & Verification: Identify account holders, verify account information, and ensure regulatory compliance. Compliance & Regulations: Adhere to all regulatory guidelines and internal procedures provided by the company. Customer Experience, and excellence: Engage with clients, ensuring timely resolution of concerns, while maintaining a professional and customer-centric approach.

Pay

1100€ x 12

Included

• Private Health Cover
• Meal Allowance
• Paid Training

Benefits

Alongside the salary you get stable Work, contract: Full-time, office-based position in Lisbon, Portugal, with structured shifts. Comprehensive, training: Fully paid training on payment systems, troubleshooting techniques, and customer support tools. Career Growth, opportunities: Access to internal promotions, career development programs, and specialized training courses. Competitive Benefits, package: Health insurance & wellness programs. Paid time off & holiday allowances. Performance-based incentives. Dynamic Work, and environment: Work with an international team in the fast-growing digital payment industry.

Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto.

We are an equal-opportunity recruiter and consider every applicant on ability alone.