Spanish Travel Advisor Lisbon With Relocation

Cross Border Talents; Évora; On-site; EUR 9,343 - 11,191; Full time

Benefits offered by this job

Meal allowance: 7.63 euros per day

Training and onboarding provided

Relocation package

Job summary

Cross Border Talents is seeking a Customer Service Representative based in Lisbon, Portugal, to provide top-tier support for a travel project. You will assist passengers with inquiries and reservations, ensuring excellent service quality.

This role requires fluent Spanish, strong communication skills, and flexibility for rotating schedules. The position offers a competitive salary and benefits, providing a great opportunity to develop your career within the airline industry.

Qualifications

• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• Flexibility to work rotating schedules, including weekends and public holidays.
• Valid Authorization to work in Portugal.

Responsibilities

• Provide professional customer support to airline passengers via designated communication channels.
• Assist customers with flight reservations, booking modifications, and cancellations.
• Handle customer complaints and resolve issues efficiently.

Skills

Excellent communication and customer service skills

Problem-solving mindset

Fluent Spanish

Good communication skills in English

Job description

Location: Lisbon, Portugal
Project: Spanish Travel Advisor
Employment Type: Full-time

About the Role

We are looking for a Customer Service Representative to join our team in Lisbon and support a leading Travel project. In this role, you will be responsible for delivering high-quality customer support, assisting passengers with inquiries, reservations, travel-related issues, and ensuring an excellent customer experience.

Key Responsibilities

• Provide professional customer support to airline passengers via designated communication channels.
• Assist customers with flight reservations, booking modifications, cancellations, and general travel inquiries.
• Handle customer complaints and resolve issues efficiently while maintaining a high level of service.
• Accurately document customer interactions and follow internal procedures.
• Maintain service quality standards and achieve individual and team performance objectives.
• Stay updated on airline policies, procedures, and promotions.

Requirements

• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• Problem-solving mindset with strong attention to detail.
• Flexibility to work rotating schedules, including weekends and public holidays.
• Fluent Spanish and good communication skills in English.
• Valid Authorization to work in Portugal

Working Schedule

• Monday to Sunday
• Working hours between 08:00 and 21:00
• 40 hours per week with2 rotating days off per week

Compensation & Benefits

• Base Salary: €920 gross per month (paid over 14 months)
• Attendance Bonus: €25 per month (paid over 11 months)
• Meal allowance: 7.63euros per day (167.86 per month= 7.63*22days)
• Full-time employment contract
• Training and onboarding provided
• Opportunity to work in an international and dynamic environment within the airline industry
• Relocation package if applicable

Why Join Us?

This is an excellent opportunity to develop your customer service career while working for a recognized airline brand. You will become part of a multicultural team, gain valuable industry experience, and contribute to delivering exceptional travel experiences to customers.