Spanish Travel Advisor Lisbon with relocation

Cross Border Talents; Porto; Sur place; EUR 9 343 - 11 191; Plein temps

Avantages offerts par ce poste

Base salary of €920 gross per month

Attendance bonus of €25

Meal allowance

Training and onboarding provided

Relocation package if applicable

Résumé du poste

Cross Border Talents in Lisbon is looking for a Customer Service Representative to join their leading travel project. This role involves providing high-quality support to airline passengers, assisting with inquiries and reservations.

The ideal candidate will be fluent in Spanish, possess strong communication and problem-solving skills, and work 40 hours a week with a rotational schedule. A total compensation of €920 gross per month plus bonuses and allowances is offered.

Qualifications

• Fluency in Spanish and good command of English.
• Ability to handle multiple tasks in a fast-paced environment.
• Strong customer service and communication skills.

Responsabilités

• Provide professional support to airline passengers through various channels.
• Assist with flight reservations, modifications, and cancellations.
• Resolve customer complaints efficiently and document interactions.
• Maintain high service quality standards and achieve performance objectives.

Connaissances

Excellent communication

Customer service skills

Problem-solving mindset

Attention to detail

Fluent Spanish

Good communication in English

Description du poste

Location: Lisbon, Portugal
Project: Spanish Travel Advisor
Employment Type: Full-time

About the Role

We are looking for a Customer Service Representative to join our team in Lisbon and support a leading Travel project. In this role, you will be responsible for delivering high-quality customer support, assisting passengers with inquiries, reservations, travel-related issues, and ensuring an excellent customer experience.

Key Responsibilities

• Provide professional customer support to airline passengers via designated communication channels.
• Assist customers with flight reservations, booking modifications, cancellations, and general travel inquiries.
• Handle customer complaints and resolve issues efficiently while maintaining a high level of service.
• Accurately document customer interactions and follow internal procedures.
• Maintain service quality standards and achieve individual and team performance objectives.
• Stay updated on airline policies, procedures, and promotions.

Requirements

• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• Problem-solving mindset with strong attention to detail.
• Flexibility to work rotating schedules, including weekends and public holidays.
• Fluent Spanish and good communication skills in English.
• Valid Authorization to work in Portugal

Working Schedule

• Monday to Sunday
• Working hours between 08:00 and 21:00
• 40 hours per week with2 rotating days off per week

Compensation & Benefits

• Base Salary: €920 gross per month (paid over 14 months)
• Attendance Bonus: €25 per month (paid over 11 months)
• Meal allowance: 7.63euros per day (167.86 per month= 7.63*22days)
• Full-time employment contract
• Training and onboarding provided
• Opportunity to work in an international and dynamic environment within the airline industry
• Relocation package if applicable

Why Join Us?

This is an excellent opportunity to develop your customer service career while working for a recognized airline brand. You will become part of a multicultural team, gain valuable industry experience, and contribute to delivering exceptional travel experiences to customers.