Spanish speaking Customer Advisor

Language Matters Company; Portugal; Hybrid; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Annual bonus up to 10%

Daily meal allowance €10.46

Monthly remote working allowance

Transport allowance or free parking

Hybrid working environment

Career development opportunities

Job summary

Language Matters Company seeks a Customer Service Representative for International Export in Lisbon. You will manage orders and export operations, liaise with logistics partners, and resolve inquiries to ensure smooth order-to-delivery for European and US markets.

Fluent English and native or fluent Spanish are required, with 3+ years in Customer Service and export knowledge. Hybrid work, bonus opportunities, and various allowances are offered.

Qualifications

• 3+ years’ experience in Customer Service
• Experience in export operations, logistics or international trade
• Knowledge of export documentation and Incoterms
• ERP experience (Oracle preferred) and Salesforce knowledge
• Excellent communication and stakeholder management abilities

Responsibilities

• Manage international customer orders and export operations
• Coordinate shipments with logistics providers and distribution centres
• Handle customer and sales enquiries relating to orders and deliveries
• Monitor shipments, backorders and inventory allocation
• Support process improvement initiatives and operational excellence
• Prepare and review export documentation including commercial invoices, packing lists and certificates of origin

Skills

Spanish language

English language

Tools

Oracle ERP

Salesforce

Job description

Customer Service Representative – International Export (English & Spanish)

Join a global company in Lisbon and play a key role in supporting international customers, order management and export operations across European and US markets. You’ll work closely with sales teams, logistics partners and customers to ensure a seamless order-to-delivery experience.

Location: Lisbon, Portugal (Hybrid)
Salary: €27,000 + bonus
Languages: English (C2+) and Spanish (native or C2+)
Hours: 11:00-20:00 WEST (aligned with US support hours)

What you’ll do

• Manage international customer orders and export operations
• Coordinate shipments with logistics providers and distribution centres
• Handle customer and sales enquiries relating to orders and deliveries
• Monitor shipments, backorders and inventory allocation
• Support process improvement initiatives and operational excellence
• Prepare and review export documentation including commercial invoices, packing lists and certificates of origin

What we’re looking for

• Native-level or fluent Spanish and fluent English
• Minimum 3 years’ experience in Customer Service
• Experience within export operations, logistics or international trade
• Knowledge of export documentation and Incoterms
• ERP experience (Oracle preferred) and Salesforce knowledge
• Excellent communication and stakeholder management abilities
• Annual bonus of up to 10%
• €10.46 daily meal allowance
• Monthly remote working allowance
• Transport allowance or free parking
• Hybrid working environment
• Career development within a growing international organisation

Interested in combining customer service, international logistics and multilingual expertise in a global environment? We’d love to hear from you.