Spanish Customer Specialist in Lisbon

Cross Border Talents; Setúbal; On-site; EUR 22,320 - 31,248; Full time

Benefits offered by this job

Meal allowance

Health and life insurance

Onsite work

Relocation package

Job summary

Cross Border Talents in Lisbon is seeking a Customer Specialist who speaks Spanish and English to support users across email, chat, phone and social channels from first contact to final resolution.

You will troubleshoot issues, assist with account access and billing, record cases accurately, and collaborate with cross-functional teams to improve service efficiency while maintaining a professional, empathetic tone.

Qualifications

• Fluent in Spanish (C1/C2) and English (B2).
• EU citizenship or valid Portuguese residency.
• Strong analytical, creative, and communication abilities.
• Professional, detail-oriented, proactive, and eager to grow in Travel.

Responsibilities

• Deliver responsive and professional assistance across multiple communication channels.
• Support users with account registration, password recovery, billing queries, and identity verification.
• Troubleshoot and resolve technical concerns while keeping customers updated on progress.
• Maintain a respectful, solution-oriented tone in every exchange.
• Accurately record and manage cases following internal policies and procedures.
• Collaborate with cross-functional teams to enhance workflows and service efficiency.
• Contribute ideas and feedback to continuously improve customer satisfaction and support standards.

Skills

Spanish (C1/C2)

English (B2)

Analytical skills

Creative thinking

Communication

Job description

About the job Spanish Customer Specialist in Lisbon

Do you thrive on supporting others and turning questions into positive outcomes? We’re looking for a customer-centric professional to join our energetic and collaborative team. If you approach challenges with empathy, strong communication skills, and a professional mindset, this role could be a great fit for you.

Role Overview:

As a Customer Specialist, you will be the primary liaison for users, delivering support via email, chat, phone, and social media. From assisting with account access and billing concerns to troubleshooting technical issues, your mission will be to provide a seamless, timely, and high-quality experience from the first interaction to final resolution.

Key Responsibilities:

• Deliver responsive and professional assistance across multiple communication channels

Support users with account registration, password recovery, billing queries, and identity verification

Troubleshoot and resolve technical concerns while keeping customers updated on progress

Maintain a respectful, solution-oriented tone in every exchange

Accurately record and manage cases following internal policies and procedures

Collaborate with cross-functional teams to enhance workflows and service efficiency

Contribute ideas and feedback to continuously improve customer satisfaction and support standards

Requirements:

• Language Skills: Fluent in Spanish (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portugueseresidency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energised during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well‑being.
• Onsite Work: Engage and grow in a collaborative office environment
• Relocation Package: Receive support if relocating to ensure a smooth transition