Spanish Customer Support Specialist in Lisbon

Cross Border Talents; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Salary

Meal Allowance

Health and Life Insurance

Onsite Work Environment

Relocation Package

Resumo da oferta

A dynamic customer service company in Lisbon is looking for a Spanish Customer Support Specialist. In this role, you will manage inquiries across various channels, ensuring customer satisfaction. Candidates should be fluent in Spanish and have strong communication skills. Benefits include a competitive salary, meal allowance, and health insurance, with support for relocation if needed.

Qualificações

• 0-1 year experience in customer support.
• EU Citizenship or Portuguese Residency Card required.

Responsabilidades

• Deliver exceptional support via multiple channels.
• Resolve account and technical issues effectively.
• Foster strong client relationships through clear communication.

Conhecimentos

Fluent in Spanish (C2 level)

Strong leadership skills

Analytical skills

Communication skills

Eagerness to learn

Descrição da oferta de emprego

Spanish Customer Support Specialist in Lisbon

About the job Spanish Customer Support Specialist in Lisbon

We're seeking an enthusiastic Customer Support Specialist to join our innovative and energetic team. If you're adaptable, personable, and excel in a fast-paced environment, this role could be a great fit for you!

Role Overview:

As a Customer Support Specialist, you'll manage customer inquiries across phone, chat, email, and social media, addressing account, technical, and financial concerns. Your efforts will directly contribute to customer satisfaction and operational improvements.

Key Responsibilities:

• Deliver exceptional support via phone, chat, email, and social media
• Resolve issues related to account setup, verification, logins, financial queries, and technical matters
• Serve as a trusted advisor, particularly to clients in the sports sector
• Respond quickly to inquiries, feedback, and concerns
• Foster strong client relationships through clear and effective communication
• Uphold service excellence in alignment with company policies
• Propose process enhancements to improve the overall customer experience

Requirements:

• Fluent in Spanish (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energized during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
• Onsite Work Environment: Thrive in a collaborative and communicative office setting
• Relocation Package: Receive support if relocating to ensure a smooth transition

Ready to take on this exciting opportunity? Apply today, and let’s connect!